Complaint Review: Heatandcool.com - Internet
- Heatandcool.com Internet USA
- Phone: 800 978 5628
- Web: www.heatandcool.com
- Category: Appliances
Heatandcool.com UNIVERSAL ENVIRONMENTAL PRODUCTS INC. Sold me a broken HVAC unit
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Hello. I recently bought a Goodman brand heat pump unit from Heatandcool.com. It was delivered promptly and was installed on the same day it arrived. Unfortunately, it doesn’t work. It doesn’t provide heat. When I contacted them I was told that it was a warranty issue and I should contact the manufacturer, Goodman. The manager I spoke to was Julio. His way of resolving the issue was sending me a copy of your return policy. The manufacturer said they will honor the warranty and give me the broken component (returning valve), but the cost of fixing the unit would be up to me. Now, if this unit were a few years old I would understand, but it came broken from the place I purchased it. So, as of this moment, I am stuck with a brand new HVAC unit that I paid good money for and it doesn’t work! Does this make sense to anyone? We had a deal: I give you my money and you give a product that works. They took my money and gave me a bad product for it and now they are refusing to take responsibility for it. Now I’m living in a cold house with two young children and I can’t afford to make it warm because I spent my last dime on an HVAC unit that doesn’t work. What should I do?
This report was posted on Ripoff Report on 12/07/2016 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/heatandcoolcom/internet/heatandcoolcom-universal-environmental-products-inc-sold-me-a-broken-hvac-unit-1341879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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