Complaint Review: Hello Fresh - Nationwide
- Hello Fresh Nationwide USA
- Phone:
- Web: https://www.hellofresh.com
- Category: Food Vendors
Hello Fresh Anything But Fresh, Rotten and Moldy Produce. Nationwide
*UPDATE Employee: Jordan at HelloFresh
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I subscribed to this food delivery service the first of June.
The first box I recieved was left on my porch in 100 degree temperature buy they delivery service. When I opened the box the meat was warm and I didn't think it was safe to eat. I did make one meal with my own fish.
I then cancelled my account but apparently not soon enough. I was charged for another box on the day the first box arrived, before the first box was opened. So I decided to go ahead with the delivery. ( after dealing with them I can see that would have been impossible )
The second box arrived and I got it into the house before everything got warm. What I got looked like they had gone through a grocers garbage and put it in a box. I recieved moldy and slime covered green beans, broken and wrinkled bell pepper, rotten cilantro, to name a few. All the produce is subpar and is not of the quality expected from a company with fresh in their name. Their produce is anything but fresh. I can't comment on the meat, since I do not dare take a chance it is the same quality as the produce.
I contacted Hello Fresh, I send them photos and ask for a refund. What I got was purposely obtuse replies. I was offered a $23 discount on my next order, knowing full well I had cancelled my account. The subsequent emails were in the same vein and totally unhelpful.
This company charges $69.00 for three full meals. They provide the ingredients and instructions on makig the meals. The problems you can't make the meals because the food is unedible.
This report was posted on Ripoff Report on 06/29/2015 10:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hello-fresh/nationwide/hello-fresh-anything-but-fresh-rotten-and-moldy-produce-nationwide-1238654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Jordan at HelloFresh
AUTHOR: Jordan - (USA)
SUBMITTED: Tuesday, July 07, 2015
Hi there-- this is Jordan, the head of our community team at HelloFresh! We are so sorry you had that experience. That is extremely unusual and incredibly rare for us. We pride ourselves on our fresh ingredients, and friendly customer service. The way your box arrived and the response you received is unacceptable. I'd be happy to personally reopen this case for you and make it right. Please email me at jordan@hellofresh.com so that I can locate your account.
Just so you know, in accordance with the refund policy outlined in the terms of use you agreed to at checkout, our agents don't offer refunds for damaged ingredients, but instead add an account credit. I understand that this is frustrating when you are cancelling your account, and I'd be happy to make an exception!
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