Report: #1408994

Complaint Review: Hello Moa

  • Submitted: Fri, October 27, 2017
  • Updated: Fri, October 27, 2017
  • Reported By: CrystalDS — Surprise Arizona USA
  • Hello Moa

    , Other
    China

Hello Moa COMPLETE waste of money, cheap, vinyl, pre-printed China 

*Consumer Comment: I don't agree with the report -- IMHO

*Consumer Comment: Complete Opposite

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I purchased a "custom" item - Steampunk Handbag, from Hello-Moa. When I received it, it was a picture pre-printed on vinyl. Very cheaply made. I immediately contacted the company and asked to return it. I was told that they don't offer refunds on "custom" items. I am in contact with the eConsumer.gov as well as my bank to dispute the charges.

This report was posted on Ripoff Report on 10/27/2017 11:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hello-moa/other/hello-moa-complete-waste-of-money-cheap-vinyl-pre-printed-chinanbsp-1408994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#1 Consumer Comment

I don't agree with the report -- IMHO

AUTHOR: Vicky - (United States)

I am unassociated with Hello Moa, but I have a pair of boots from them.  I think anyone who reads the description "with comprehension," as my teachers used to say, would understand how the designs are printed.  They are very clear that they use "vegan leather," i.e., some kind of polyurethane product OR "PU Leather," which is a split leather with a layer of polyurethane applied to the surface.  The listings are crystal clear that designs are "printed."  I'm not sure what others expect, but I was very happy with the printed boots which look like a 3D steampunk design from a short distance.  The boots align perfectly with the description on the website.  And they are reasonably comfortable and very unique. I have never before posted a rebuttal comment like this, but it pains me to read that someone is upset and threatening legal action when s/he apparently got exactly what the website advertised.  I'd love to have a pair of leather, steampunk boots with real buckles and cogs and gears, etc., but until I can afford something like this, I'm happy with what Hello Moa provided and feel it's a fair deal.

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#2 Consumer Comment

Complete Opposite

AUTHOR: Bryan - (New Zealand)

 I’ve purchased from Hello moa a few times now and they have been nothing but wonderful. Yes they do clearly state that custom gear is made to order so we need to be careful in selecting size etc. But the gear is perfect. Don’t listen to this person IMO

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