Helpcard, HC Processing Center ripoff Tulsa Oklahoma

Pat,

These things go on all the time at the company. I used to work there. The system will always show a letter was sent. We were told to tell cardholders they were sent becuase the computer showed it was. Truth is, almost all letters are never sent. When you ask to speak to a supervisor, you won't her/him. You will get anyone who is not busy. Very, very rare that you will get a supervisor. When a cardholder tells them not to call their job, by law you have to stop. When you put this in the notes and on the account, sometimes it disappears. HMMMM In collections, you are told to call them anyway and say that it was not in the system and after you call their job, don't note the account that you did.

Concerning the high interest.

The main office is in Springdale, Arkansas. The only thing in Tulsa is the bank and some collectors. Reason being, Oklahoma has a very high interest rate and Arkansas does not. Most all payments go to the Springdale office. They do have some people working in the credit department in Springdale. Everything, except the loaning of the money, takes place in Springdale.

Now there are some people that work there, actually try to help the customer. I tried and got reprimanded. I tried to be nice to the customer and again was reprimanded.

Don't try complaining to the lady who takes care of these kinds of situations, it won't work.

The owner of the company also has a dentist office located in Springdale. He is hardly ever there, but from what I know, he is a nice man. He does not have much to do with the day to day operation.

Just be glad that you did not have to deal with the sales people at the Springdale office. They literally run the business.

All for now.

Update: after calling both companies, Select Comfort craftmatic bed and HC (Helpcard) Processing Center concerning my billing of this very expensive bed. HC processing center stated they sent me the statement stating the finance charge when I first purchased the beds. I advised the rep that I did not receive the statementthe rep also argued with me on the phone stating Our files stated we sent it! I stated to her that I did not receive it and told her this was predatory lending she became very verbally abusive. These beds are considered a medical purchase, as I dicovered looking at my credit report.

The bottom line, is that Select Comfort contacted me that they lost my paperwork, with my signature on it, and if I could go by the Springfield Mall and fill out new paperwork she also stated this happens a lotshe then stated she could fax it to me, I gave her my fax number, I never received the fax. I called them back and she stated their fax was not working. We went over the bill on the phone and she stated she would just submit the paperwork on her own. The only paperwork I received from HC-Processing is the notification that they did not receive my application one month after the purchase. I have so learned my lesson.