Report: #455871

Complaint Review: Henery Curtis Ford - Petaluma California

  • Submitted:
  • Updated:
  • Reported By: rohnert park California
  • Henery Curtis Ford 1120 Auto Center Dr. Petaluma, California U.S.A.

Henery Curtis Ford, "hansel Ford" DECIPTION, lies, playing stupid, dishonest Petaluma California

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prior to purching my 2003 ford expedition the general manager agreed to repair the air conditioning if we bought the car, when we schidualed our repair it was not fixed and we were told that we had to pay 1000$ to get it fixed. i met with the manager who told us he couldnt find our paperwork (which we never recived) and that there was no record of our agreement. keep in mind that this is a "certified Pre-owned vehical" which before leaveing the dealership under goes a 150 point inspection, air conditioning being one of them. before we purchased the SUV the salesman told us it only needed to be "recharged", when we took it in for our servicing they found it to be "a leak in the lines". we do not have 1000$ to fix what was supposed to be fixed before the car ever left the dealership.

now we are faced with another problem the trim on the exterior of the vehical has faded and i looked it up online, it is a very common problem that is supposed to be replaced by for for free. i called to inquire about this and they told me, "ive never heard of that and wont return my calls" here is the info i found reguarding this problem: TSB # 04-17-07

FORD: 2003-2004 Expedition

Some 2003-2004 Expedition XLT vehicles, (excluding Eddie Bauer models), built 2/1/2003 to 12/31/2003 may exhibit the front and rear exterior door trim and fender extension moldings (cladding) fading.

Replace all cladding on all four (4) doors and fender extensions. All cladding supplied in the Service Kit must be installed to prevent color mismatch and continued fading.


Clean off the area below the character line and above the cladding. Remove dirt as necessary.
Apply protective tape (minimum width 1") directly above the molding. This will prevent scratches when moving the tool along the cladding to release (pop up) the cladding retaining clips.

Using Trim Removal Tool (OTC-4489), open the door and begin to pop up the nine (9) retaining clips across the top of the cladding and the four (4) across the bottom. Once the cladding has been removed from the body, remove the protective tape.
Install the new part (retaining clips are included on the new part). Repeat the repair on the remaining doors.
Remove the two (2) screws that attach the fender extensions.

Install the new fender extensions reusing the original screws.
Return the vehicle to the customer.

4L1Z-78465K00-AAA Medium Dark Platinum Cladding Kit
3L1Z-78465K00-AAB Medium Platinum Cladding Kit
3L1Z-78465K00-AAA Medium Titanium Cladding Kit

thank you for reviewing this, i feel very cheated by HENRY CURTIS FORD for not keeping the agreement we had, i wouldnt have bought a car without working A/C, when the car we traded in had working A/C.

rohnert park, California

This report was posted on Ripoff Report on 05/27/2009 02:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/henery-curtis-ford/petaluma-california-94952/henery-curtis-ford-hansel-ford-deciption-lies-playing-stupid-dishonest-petaluma-cal-455871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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