Henshaw Enterprises Dba Factory Direct Greenhouse Green House Buyers Be Aware!!Unable to ship ordered item then won't refund order-won't answer phone or email!!! Ripoff Cibolo Texas

I ordered a space saver shelf from Factory Direct Greenhouse on July 20th. A day later, I get an email from Patrick Henshaw stating the shelf cost too much to ship?!? He offers to find another shelf that comparable to sell. I'd emailed Patrick a shelf I liked, and he said it won't be a problem to get it and ship the shelf to me.

A week goes by with no response, so I email him about if there has been any progress. I get an email that the new shelves should ship tomorrow, and the tracking numbers will be emailed to me. A few days later, I didn't receive the tracking numbers. I emailed Patrick but never got a response.

I tried calling the company for three days and even left messages! I never got a call back. I then notified my bank to investigate the charge and hopefully get the charge of $ 56.90 back. The same day I call the greenhouse and finally get someone. They said Patrick was not emailing, because he's out of town. Then tell the shelves have been out of stock ( never bothered to email me with that info.) I tell them if they can't ship them, then I want a refund. He assured me the shelves were going out tomorrow.

I get a email (FINALLY) from Patrick that was a little sarcastic, and he stated the refund would be processed that day. I waited a week for the refund to post and never did!! I emailed Patrick, and he emailed back saying he would check into it. Now, there is still no refund, and I can't get a hold of him through email or phone number.

Now I wait for the bank to go after my money!!!
Don't do business with them until they can prove there are a legitimate company.

Joepk
Ventura, California
U.S.A.