Her Imports Atlanta -Alberto District Manager Bad Closures and Bad Customer Service Atlanta Georgia

On 3 separate occasions I have purchased closures from Her Imports Atlanta.  Each time I ended up with a bad product.  The first closure I got was a 14 inch deep wave lace closure.  This closure never parted right and the hair on the closure was just bad.  It started shedding and had to be replaced within a month.  I tried to give this company a second chance since I have been pleased with their bundles which I have worn for the past 1 & 1/2 years and I purchased a silk based 16 inch body wave closure.  At time of purchse this closure appeared to be good and I thought this one would work well.  After install and a couple of washes the hair started matting really bad and then shedding.  Not the quality I thought it was going to be.  I went into the store and spoke with the manager who only apologized for the problems I had been having with their closures but made not other attempts to accommodate me for my troubles.

I once again attempted to give this company a chance and purchased a 14 inch full lace frontal body wave closure. After pulling the hair from the package and running my fingers through it, I thought that this closure would be a great purchase.  The manager even stated that she was not sure what had been going on with my previous purchases but assured me that they had not had any complaints regarding their full lace frontal closures and that they were a good, quality product.  Absolutely not true!!! After coloring the hair without bleaching the knots and installing the closure and wearing for 1 week, the closure started to shed very badly.  I wake up every morning and can just run my fingers gently through my hair which results in an unusual amount of hair being found in my bathroom sink.  This shedding has continued for the past couple of weeks during which time I tried to reach out to the manager, customer service and district manager at the local store regarding my dissatisfaction with their product.  Not only did I get the run around from customer service and the local store but they tried to make it seem like I over processed the knots which were never bleached and that it was my fault this full frontal lace closure that I had for only 4 weeks, that was supposed to be such a good quality product was shedding.  Even if I had bleached the knots on the closure which I did not, it should not be shedding to the magnitude it is shedding and I have only had it for a month.  The district manager when he was called and given a very BRIEF synopsis of the situation offered me a 20% discount which I felt was unfair to me when I just paid almost $200 for this closure that should have lasted way longer than 4 weeks. 

Now you want me to buy another closure from you that I'm not sure will be any good and pay another $185 (20% off $210).  I believe if you are a loyal, returning customer of a business that they should do everything within their power to make sure they provide you with the best possible customer service and experience to ensure that you remain a loyal customer.  I do not feel that Her Imports lived up to this standard which they promote on their website.  I am very unhappy with my last purchases and I will no longer buy hair form this establishment nor will I recommend Her Imports to any of my friends as I have done in the past.  This experience has shown me that Her Imports does not care anything about Customer Satisfaction!!