Complaint Review: Hercules Movers Inc - perth amboy New Jersey
Hercules Movers Inc License # MC399873 Think SLUMDOG MILLIONAIRE perth amboy New Jersey
On 8/10/16, Hercules movers (license #MC399873) was hired to transport my stuff from NJ to NC. Many of these items carry a sentimental value and are irreplaceable. For example, pictures of places with people who are no longer living, Pieces of Bedroom furniture that is over 70 years old that I refinished when I was 18 years old.
On 8/11/16, After the initial pickup with Tyreak, Josh and Andy’s friend Edwin, my stuff went into storage since I didn’t have a place confirmed in NC.
Ali told me my stuff would be stored in climate control facility shrink-wrapped on a pallet. There was NO climate control, NO pallet, NO shrink-wrap since there was an extremely thick layer of dirt. Aerosols cans exploded from extreme heat and ruined surrounding items. The pickup guys accidentally put on the truck a bag of fruit which I asked Ali to throw away to avoid bugs. He did not. In NC, the bugs were awaiting freedom. One could imagine my disgust when I opened that cooler. The fruit was liquefied from extreme heat. Most items are damaged; many items are missing. Ali is master of liars. This company does not care about customers.
On 9/18, Hercules sent a rented truck to NC with 2 delivery men (suppose to be 3 men). When I asked where the 3rd person is, these guys explained many times their instructions are to hire a 3rd when they get to the destination. No sure which this case followed. Two men with Corona Beer stayed 6 hours since one guy Melvin did most of the work while the other, Calvin was on his cell phone, texting, eating and drinking beer.
Opened the rented truck to find items had been thrown in the back like a bowling alley game had been played. And my bike on top like a cherry on top of a sundae. Most items on the truck were either damaged or disarrayed. When I asked how did this happen, they replied, “ we don’t know, we didn’t load the truck. The list is very long and brought to the company's attention, they informed me things like this happens. Also, Ali told me to take pictures and keep a list.
The pickup guys inadvertently loaded a 19" CRT TV onto the truck. It was meant for curbside back at the original pickup site in NJ. I had asked Ali to throw away. It was still there and delivered in NC. Delivery guys left it by the trash dumpster, I told them not to leave it there. Manager at apartment complex was not happy!
Delivery guys unloaded items that did not belong to me. They threw them in the dumpster. They belonged to someone!
Several of the boxes needed to be re-tapped and or re-shrink-wrapped. There was no shrink wrap or tape on the rented truck. Pickup guys in NJ had loaded my roll of shrink wrap and Ali said he would send down a roll to replace it. There was no roll of shrink wrap. Delivery guys had no idea of what I was talking about.
Even more shocking, when the Corona men announced they were finished, I asked, ”where’s the rest of my stuff?” They replied “we don’t know since we didn’t load the truck.
Calvin and Melvin blamed Ali for his lack of instructions! I am told that ELI YAMIN is the owner!
These guy had a half of a six pack of Corona Beers, which means they drank it on the road. They drank the remaining bottles at the job site and left the trash behind. I had cleaned it up before complex could stumble on the mess.
When I brought all of this to the company’s attention, Eli Yamin, the owner said he had no options and for me to file a claim.
Their response dated 9/20/2016
I am sorry that you had to deal with this. However, i have no option but to suggest that you make a claim for your missing/broken items. This is now an insurance issue, and that is why we have insurance.
Please contact this number for further procedure. 800-513-6060. You need to make a claim with them.
We would love to hear from you.
F: (732) 324-2506
On 9/22/16, Miraculously, another truck was sent with some furniture on it. Be advised, I had no knowledge anyone was coming or what was being delivered. Ali mentioned he would call to let me know when in the future my table and 4 chairs amongst other stuff would be delivered, but by now, I no longer believe anything from him.
Calvin, a very angry man, arrived (alone) 7:00 am ish banging loudly on the door as told by my neighbor, because he woke them up. She had to tell him to use the door bell and to lower his other methods of gaining entry. Calvin (yelling at me calling me a “cracker”) explained he was on a schedule and this stop was a detour. Plus, he refused to bring anything into my place and left everything outside. Of course, some of the yelling included me telling his boss about the beer. I called the company to inform them of his behavior and Ali asked me “why do I have to be so difficult”. Ali responses to missing/ broken items; it happens!
Still, a month later, I have not received the remainder of stuff, an apology or an offer to make good! IN MY OPINION, This company needs to be shut down. When you think of Hercules Movers – think SLUMDOG MILLIONAIRE!
This report was posted on Ripoff Report on 10/13/2016 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hercules-movers-inc/perth-amboy-new-jersey-08861/hercules-movers-inc-license-mc399873-think-slumdog-millionaire-perth-amboy-new-jersey-1333018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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