Heritage Auction Beware of this company dallas, Texas

 I used Heritage Auctions to help me dispose of a large comic book inheritance.  Everyone I dealt with at Heritage, from the officers of the company to the clerks, were at helpful as possible.  They did everything they could to make me a happy customer.  This collection was quite large and took over 18 months to fully dispose of.  I was entirely satisfied the entire time.  They explained very clearly that they had strong opinions of the value of my collection but could not guarantee a rating.  Some ratings were slightly higher and some were slightly lower.  If the complainant wanted a guarantee he should have paid for a certificate of authenticity, not just a salespersons opinion.  The buyer bought it with an opinion at what I am sure was the price for a collectible with an opinion, not the price he would have paid if he got a cetrificate of authenticity.  I would gladly use Heritage again and have recommended them to friends.

His threats of a criminal plot were outlined in an email and have been forward to the proper authorities, which have accepted the case and are following up on the matter.  Unable to extort cash from Heritage for an apparent mistake in a service for which he paid nothing, he continues to wage an Internet smear campaign, of which this is yet another example.

Heritage Auction Galleries is an auction house, not an autograph authentication service.  We employ the expertise of both PSA/DNA and James Spence to examine and provide letters of authenticity for every autograph we sell.  Heritage provides free opinions on hundreds of items a week, and this person sought our advice on a lot he was interested in purchasing rather than seeking the opinion of professional autograph authenticators, presumably because the latter would cost money.  And part of the justification behind the high costs of professional autograph authentication is liability insurance in case of errors.  This client believes that Heritage should be financially responsible for the many thousands of opinions Heritage provides annually despite receiving no compensation for the service.  Clearly this is not reasonable.

This person flooded Heritage with over one hundred emails, dozens of telephone calls, and informed the Chairman of Heritage that he intended to start false bidder accounts to place winning bids in our auctions and then not pay, and to hire hackers to crash our system, all over approximately a $600 or $700 loss.  He continues to wage an Internet smear campaign, of which this is yet another example.  Unable to extort cash from Heritage for an apparent mistake in a service for which he paid nothing, he has carried out his threats.