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I have been betting with them for more than 10 years, and they know that I NEVER accept bonus money, because it is for suckers, since they all require you to bet 4 or 5 times whatever you deposit, plus the bonus they give you, before they will allow you to withdraw any money.  I won $2,600.00 two weeks before the Superbowl, and made repeated attempts to withdraw a little more than $2,000.00 of it, and they kept showing the money was available to gamble, so I finally called them, and just about fainted when they said, I had to bet the entire amount I'd won, before I could withdraw a red cent, because I had been given a bonus of $40.  I argued that I hadn't accepted a bonus in the past 5 years, I thought the $40.00 was reimbursement for the cost of sending them my money, the common practice.  "No, it was a bonus," they said!  I asked to speak to various American's that I had been dealing with over the past 10 years, and was shocked to learn they were all gone.  They had been replaced by local Costa Ricans, and a guy calling himself Gabe, arrogantly told me the mistake was mine, and that I had to bet the entire $2,600.00 or I couldn't withdraw anything.  Even though I had been betting on Denver all season, in frustration, I mistakenly bet the Panthers. and lost it all.  I wouldn't have bet on Denver that much, just got confused (I intended to bet it all on Denver, since they made me.)  Needless to say I lost it, but only because they made me bet it, or never get it.