Complaint Review: Herrmann Brothers Enterprises Inc - Greenacres Florida
- Herrmann Brothers Enterprises Inc 5280 10th Avenue North Greenacres, Florida USA
- Phone: 561-855-6154
- Category: Home Improvements
Herrmann Brothers Enterprises Inc Failure to refund deposit Greenacres Florida
*REBUTTAL Owner of company: Rebuttal to Mrs. Vassor's Report
Unprofessional, deceptive practice, unethical, ill intent business:
I have called this company in late May 2016 to obtain a quote for concrete slab and sunroom addition. I was coerced to give a deposit of 20% ($ 4,400.00) the same day in order to keep the offer; and was informed if I changed my mind a refund will be provided and was given a date when they will deposit the check on June 2nd. And was told the check had to be cleared in order for the General Contractor Joe Hermann to come and obtain basic measurement for drawing of the project. A day later, I started receiving call everyday from the salesman asking if it was okay to deposit check in order to send GC for measurement; and was once again reassured refund will be provided if need be; and said "Joe the owner is a
military man, honest with great reputation, and never had any problems." After the company had cash my check, the general contractor came two weeks later and took measurement. One to two weeks later, they emailed a drawing that did not reflect what was agreed with the salesman. When brought to their attention, I was asked to pay more money to have what was promised, and did not agree. And later, I had trouble contacting this company via phone. In less than 30 days, I requested a full refund of my deposit, I was told the owner was in Panama vacationing for weeks, and was assured by the manager Laneha that I will receive the refund when Joe returned. After Joe was still away for more than
two weeks, I was told the salesman Al Chambers was responsible to make the refund and will be contacting me. A week later, I was told he had a massive stroke and was in hospital. Then finally I was able to contact salesman using a different phone number, and he had stated "I am just the salesman, and not responsible for refund...etc." As of today this company has refused to refund my money, and was recently told by HomeAdvisor dispute resolution dept. (on Oct 9,2016) the salesman had offered $ 1,000.00. However, I had never heard from anyone from Herrmann Brothers Enterprises with a proposed resolution. And as a compromised, I had asked for the concrete slab to be completed.
Finally, Joseph Herrmann had responded negatively. He had claimed that I owed him or should pay him $ 22,000.00 the full quote price for the contract due to the cancellation. Even though his company had deceived, coerced, and requested more money to complete project, failed to abide with promise of refund, not following through, and refused to install concrete slab as a compromised. They have lied about need for permit, lied about refund policy, swindled same day deposit in order for basic measurement to be taken. This company did not start or complete any work on my behalf, did not spend money on project, did not apply or pull permit, I did not even get to the point to approve a drawing. Herrmann
Brothers had simply stolen $4,400.00 for a supposed free estimate. A company with no customer service who requires 95% of funds before completion of work, who failed to inform customer upfront of their policies, and use deception to obtain contract. Beware of deceptive tactics and unprofessional practice. Joe Hermann has responded to my email on 10/31/16 and said he will not refund my money, will not compromised. Therefore he is willing to steal $ 4,400.00 for work that he did not complete. This company has made no attempt and had full intention of coning people. I will not rest until justice prevail. I work very hard for every penny, no man or company should be allow to steal or take advantage of others, and keep unearned money from others.
This report was posted on Ripoff Report on 11/01/2016 10:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/herrmann-brothers-enterprises-inc/greenacres-florida-33463/herrmann-brothers-enterprises-inc-failure-to-refund-deposit-greenacres-florida-1336149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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