Complaint Review: Hertz halifax - Halifax Nova Scotia
- Hertz halifax 1 Bell Blvd Halifax, Nova Scotia Canada
- Phone: +1 902-873-3700
- Web: Www.hertz.com
- Category: Auto Rentals
Hertz halifax Hertz Canada Hertz Rental Cars Hertz Halifax Scratch Scam Halifax Nova Scotia
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I rented from the Halifax airport in November. It was a new Charger with low miles. Because it was new, I didn’t fully look it over and document any damage. It looked clean. I drove it very few miles, parked in the hotel garage against a wall (no passers by) and returned it a few days later. I think I put less than 30 miles on it. When I returned the car the return woman asked about the scratch on the drivers door.
I literally had to get on my knees to look under the car it was so low. I didn’t go anywhere and at no time in my limited rental could I have damaged the vehicle. At all times I had a traveling companion (retired military officer) with me as a witness. If I had fully inspected the car prior to taking it, I would not have seen the damage it was so low on the vehicle. I was late for a flight, told her I didn’t damage the car and went to my gate.
At the time of the incident I was a 17 year Hertz gold member.
I got a phone call from them several days later. They claimed the return woman said that we said “you caught us“ when she pointed out the damage. I explained the car was not damaged nor in a position to sustain that damage while I had it. I was somewhat heated given they took a very accusatory tone, but then they got very belligerent and rude.
They sent me an invoice for $1200. I had a recent accident where my pickup was backed into and damaged (dented, not just a scratch) and the local shop billed the other drivers insurance $600. When I looked at the invoice, it had service charges, car down time charges, lots of auxiliary fees in addition to a ridiculous repair fee.
i refused to pay and now they are pursuing a credit collection service that is leaving obnoxious, rude, and bullying voicemails constantly.
I would have paid a few hundred dollars even though I didn’t damage the car just to avoid the hassle, but I’m not paying that ridiculous charge for something I did not do.
I’m wondering how many others are getting the same bill as I am.
After 17 years of being a heavy Herz customer, they’ve lost a longtime faithful customer who never rented from anyone else.
This report was posted on Ripoff Report on 02/20/2018 04:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hertz-halifax/halifax-nova-scotia-ns-b2t-1k3/hertz-halifax-hertz-canadahertz-rental-cars-hertz-halifax-scratch-scam-halifax-nova-scot-1430272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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