Report: #60076

Complaint Review: Hewlett Packard Company - Compaq - Palo Alto California

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  • Reported By: Berthoud Colorado
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  • Hewlett Packard Company - Compaq 3000 Hanover Street Palo Alto, California U.S.A.

Hewlett Packard Company - Compaq RIP OFF Unreliable Products; Rude, Unhelpful Technical Support; Expensive Repair ripoff business from hell Palo Alto California

*Consumer Suggestion: Common sense for the soul......

*Consumer Comment: Sounds like a Tech rip-off

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I am a college student who saved up and bought a Compaq Presario Laptop in December of 2002. Low & behold, in January of 2003, a little over a year later, my laptop failed to turn on & was rendered useless.

I discovered that because my warranty had expired Compaq Tech support specialists could give me NO Information about what was wrong with my pc, or what i could do to fix it. All I got was a phone number to take my laptop to a repair shop. I was left high & dry in mid semester with no access to my homework, the internet, online assignments, important photo & data updates for my job.

After speaking to the repair shop about my broken Compaq Presario, I was informed that the repair shop could not fix my laptop. The Compaq repair outlet wasn't there to fix computers, they were just there to send broken pc's & laptops to biger repair shops who could actually fix the products. So, My laptop was shipped out of state to be fixed.

A week later, I received the phone call telling me that my laptop would cost $682 to fix. Apparently I needed an entirely new processing unit AND a new keyboard--Why they threw the keyboard in there, I have no idea.

My father's laptop has had similar problems. Like mine, his broke within the first 2 years of owning it. Except he was smart about his broken computer. He bought a new computer from a different company instead of wasting his money repairing his laptop & feeding a money hungry MONSTER like Compaq. It is a shame that he spent almost $2000 for a piece of junk that lasted about 13 months and sits in a corner collecting dust.

The cost to fix my Compaq Presario was HALF of what I paid for it, and it broke after only a year. In this information age, people like me, students in particular, DEPEND on products like laptops and PC's for almost every aspect of life.

When I needed help the most, I was let down. Compaq FAILED in its responsibility to consumers. When I called Compaq for help, I was greeted by a rude woman who could barely speak english. When I told her what was wrong, all she could tell me about was that my warranty was expired so she could not help me.

I spent MORE money on a Compaq because I truly believed that HP was a company that stood up for its customers. I only wish now that I would have spent a lot less on a BETTER brand. I could have bought 2 of those for the money that I spent buying and fixing my UNRELIABLE Compaq Presario.

Through all of this I have not received any word from Compaq. A simple I'm sorry or even the slightest indication that the people behind compaq are even slightly human would have made me jump for joy. I was "helped" by a robot-like tech support who told me they couldnt help me after my first year was up.

Because of the experience that I have had with the Unfair and Terrible consumer practices of a Company like Compaq I can assure you that I will NEVER AGAIN buy a Compaq Product, nor will any of my sorority sisters, my family, or ANYONE I come into contact with.

Berthoud, Colorado

This report was posted on Ripoff Report on 06/09/2003 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hewlett-packard-company-compaq/palo-alto-california-94304-1185/hewlett-packard-company-compaq-rip-off-unreliable-products-rude-unhelpful-technical-su-60076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

Common sense for the soul......

AUTHOR: Davis - (Canada)

POSTED: Sunday, October 12, 2003

In response to your comments about having to pay for a repair I have this to say. Most technological products are deemed obsolete after 2 or 3 years anyway. After which time most consumers upgrade their PC's or notebooks. For pre-merger compaq notebooks in the US it only costs $99.00 to add two years to your one year hardware warranty. So therfore you would be protected from any manufacturer defective components. I would probably guess that 1 in 5 of these products are tested so to protect yourself and your unit for at least 3 years of ownership until you maybe upgrade ,would be the best idea no matter what company you bought it from. I know that I would rather pay $99 instead of $689 for a repair on my laptop. Come on people we aren't children anymore....we buy a car for $6000 and spend $300 to $600 per year on insurance to protect ourselves from added cost why not pay $99 for protection on a $ 2000 piece of technology...thank-you for taking the time to read this......

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#1 Consumer Comment

Sounds like a Tech rip-off

AUTHOR: Donnie - (U.S.A.)

POSTED: Tuesday, June 17, 2003

Hi, I work on computers...and from the sound of it you need to report the repair place not HP/Compaq....no wonder the laptop was still not fixed....a bad CPU and lol key board would have nothing to do with the laptop not starting, sound more like the power uint so i would report the repair place

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