HEYS USA This company is without compassion and integrity. Weston Florida

 A lifetime warrenty normal ONLY covers QUALITY of contruction. They may have found that the damages were NOT covered. If either YOU over stuffed or the baggage handlers were tossing your case around, then that falls beyond the scope of the lifetime warrenty. See no warrenty covers ACCIDENTAL DAMAGES unless there is a deductable. As for the BBB, why would you bother with them? They are just like this website. A place for ppl to go who THINK they were wronged to whine and complain. The BBB is the largest joke out there. They have no "teeth". And you can PAY to have a A+ rateing. So you pretty much wasted your time there. Your better option would be to contact their corporate offices and ask to speak to a "Customer Support" person. Then you may get some help. If your just emailing them and crossing your fingers then your just going to keep waiting.