hhgregg Appliances and Electronics in Pensacola, Florida Unwilling to refund full purchase price Pensacola Florida

Whoever you are, you sure spent a lot of time to write a rebuttal.  Since you don't even sign your nreal ame, I won't even take the time to argue with you.  Besides, you obviously have no clue what the situation was because you are so way off base. 

Anyway, to update my report, I would like to thank the hhgregg corporate office for calling me and being willing to do everything we had requested in the first place (i.e. send a person out at no extra cost to us to install everything for my dad and help him learn how to use the TV.)  The lady at the corporate office (her name is Bethany) was fantastic and very much wanted to make things right.

Ultimately, we declined their offer because by that time, my father's neighbor asked one of his friends who is good with electronics and technology, to come over and he helped my dad with all that.  But I thanked Bethany and wrote an update on Facebook and gave hhgregg 4 stars out of 5.  The minus 1 star was for the store manager who had a terrible attitude and treated us like crap.  

I can accept miscommunication and mistakes, but when employees treat customers poorly and rudely, customers just take their business elsewhere.    

 So YOU hold other people responsible for YOUR parents ignorance. People EXPECT to get paid!!! It costs money to LEARN!!! So YOU didn't pay the "teaching and hookup" fee and somehow they are MAGICALLY monsters because YOU shirked YOUR responsibility to YOUR parent. its on YOU to teach your ignorant parent HOW to work his devices. Its on YOU to ensure that he understands how to use the items. YOU are placing the blame on hhgreg because YOU couldn't be bothered. Grow up!!! Classes for learning a smartphone START at $100. So either YOU pay someone to teach him or YOU DO IT YOURSELF! I mean REALLY! YOU are SOOOOOOOOO busy that YOU cant do YOUR PART as his child?? Truly disgusting....and you and I BOTH KNOW what the question was that YOU asked. "Will they be able to hook up his DVD player and show him how to use it?". They tell you YES it is something they can do. But once it came to payment of that service, YOUR MONEY was no where to be seen. YOU cant expect the delivery driver to STOP doing their job to teach YOUR parent how to work a remote IF that service WAS NOT PAID FOR! So not only did the driver do the right thing and go on with his other deliveries, but YOU failed to pay for that service and THAT IS ALL THIS IS! It surprises me that he cant even READ A BOOK! Is he so old that ENGLISH is "new" to him?? No, we know that to be untrue. So blame EVERYONE else BEFORE even doing the simplest of tasks LIKE READING!! Every electronic device comes with instructions. YOU could have looked up the television ONLINE since YOU purchased it. YOU could have called and told him HOW to work it and hook it up. Did you do that? We know the answer....don't we?? You claim hhgreg needs better business practices, I say they need BETTER CUSTOMERS! YOU assume a lot. YOU expect a LOT of free services that are NOT yours to expect. This is a failing on YOUR part as a child and a failing on your parents part for not even reading the instructions. YOU didn't pay for "teaching and hookup" and that is all YOUR complaint boils down to. if YOU wouldn't work for free then YOU CANNOT EXPECT OTHERS TO!