Complaint Review: Hilton Garden Inn, Conrad Hotels, Hampton Inns and Suites, Doubletree, Hilton Worldwide, Embassy Suites, Homewood Suites by Hilton, Hilton Grand Vacations. - Internet
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- Hilton Garden Inn, Conrad Hotels, Hampton Inns and Suites, Doubletree, Hilton Worldwide, Embassy Suites, Homewood Suites by Hilton, Hilton Grand Vacations. Internet United States of America
- Phone: 888-240-6152
- Web: www.hilton.com
- Category: Hotel
Hilton Garden Inn, Conrad Hotels, Hampton Inns and Suites, Doubletree, Hilton Worldwide, Embassy Suites, Homewood Suites by Hilton, Hilton Grand Vacations. They refuse to Honor Best Rate Guarantee! Claiming that included breakfast makes this a "vacation package", Internet
*Author of original report: Actually, yes they are misleading, in more ways than one. The saga continues...
*UPDATE Employee: Not misleading...
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Thank you for taking the time to submit a claim form regarding Our Best Rates. Guaranteed. We have reviewed your reservation.
Per our Terms and Conditions we are unable to verify your claim for the following reason:
Our Best Rates. Guaranteed. OFFER DOES NOT APPLY to the following:
Hotel packages (e.g., Romance, Easy Escapes, BounceBack, Dream Deal) or travel packages which may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities.
I called the phone number given, spoke to April Smith, and asked to have the situation rectified. I was told that since my stay included a "free breakfast" that it was a hotel package and therefore not covered per the terms and conditions.
This report was posted on Ripoff Report on 06/12/2010 01:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hilton-garden-inn-conrad-hotels-hampton-inns-and-suites-doubletree-hilton-worldwide-embassy-suites-homewood-suites-by-hilton-hilton-grand-vacations/internet/hilton-garden-inn-conrad-hotels-hampton-inns-and-suites-doubletree-hilton-worldwide-e-613511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Actually, yes they are misleading, in more ways than one. The saga continues...
AUTHOR: Johnny - (U.S.A.)
SUBMITTED: Sunday, June 27, 2010
Well I stayed at the Hilton Garden Inn in St. George, UT this weekend, on the reservation that I previously wrote about. The truth is I did book the Great Getaway, although I didn't know that it had a name. Apparently somewhere in the fine print Hilton does not honor their best rate guarantee if you get breakfast with your stay. The problem is this is not the first time I was mislead by Hilton. Before even booking this room I attempted to take them up on an e-mail offer for 30% off of their best rate. I, being a normal American man, assumed that the best rate would be the lowest rate. This is not the case. The "Best Rate" is the name of a rate that they sell. I guarantee that that name was chosen for the rate to mislead people. I even spoke to a customer service representative for Hilton that agreed. Not outright, but he did say, "I can see how you might feel mislead".
#1 UPDATE Employee
Not misleading...
AUTHOR: Pamela - (United States of America)
SUBMITTED: Tuesday, June 22, 2010
It sounds like you purchased one of two deals: either the bed and breakfast package or the Great Getaway package. Both are packages as they include breakfast, which is not included in the ordinary rate. They were clear in the terms and conditions you agreed to that package rates were not eligible for the best rate guarantee. I'm sorry you feel that this constitutes a rip-off.
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