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Report: #586449

Complaint Review: Hit Web Design - Internet

  • Submitted:
  • Updated:
  • Reported By: Mestisha — Saginaw Michigan United States of America
  • Author Not Confirmed What's this?
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  • Hit Web Design 1460 Moon River Drive Internet United States of America

Hit Web Design HERITAGE WEB SOLUTIONS LIARS, CON ARTISTS, FRAUD, CROOKS, UNPROFESSIONAL Internet

*Consumer Comment: Believe the writer of the complaint

*Author of original report: LIES LIES & MORE LIES

*UPDATE Employee: Working With Customers

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This is absolutely the worst company I have had to deal with. I try to be a patient person but these people have worked my nerves. When I spoke with them initially on the phone I told them exactly what I would need from them to design a website for us.


I was assured by Gabe Miles that they could and would complete the website to our specifications. After I did all the wording and forwarded the information to them they cut and pasted the information into their template. I expressed my distaste and was told that the website was done and that I could request an update later. So I agreed and thought I could just request updates to get the website the way that I wanted it to look.


When I called to add another page and request an update. They immediately took the $100.00 out of the account and then told me that I would need to pay $45.00 per every 15 minutes of work. They were not sure how long it would take to get the website to look how I wanted it to. So I told them that I did not appreciate being nickled and dimed just to get the web site to look the way it SHOULD have looked from the start. I requested a refund of the $100.00 which they would not refund until I threatened to sue them.


I signed up with another company to get our website up and running properly then when I requested to have the DNS servers updated HIT Web design told me that I needed to pay $80.00 or they would not release our domain name. There's nothing we can do about it because Dave Aitken signed up for the hosting and we are not listed as the owners of the site. I filed a small claims suit against them on Friday. So please read all of the other reports on this company. In my opinion HIT Webdesign are all LIARS and CROOKS and they will transfer you from one department to another and keep you on the line for hours spinning you round and round.

This report was posted on Ripoff Report on 03/28/2010 09:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hit-web-design/internet/hit-web-design-heritage-web-solutions-liars-con-artists-fraud-crooks-unprofessional-in-586449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

Believe the writer of the complaint

AUTHOR: MJDT - (United States of America)

POSTED: Friday, April 09, 2010

HIT Web Design is a wolf in sheep's clothing.

Beware of them because they will rob you blind and feel absolutely no remorse.

Read all the posts on RipOffReport and then check (((Redacted))) too and you'll see a common thread running through complaints -- products not delivered, disinterested, dismissive customer service who ask/demand more money to get what you already paid.

They charge you 5-times the going rate for a domain and then keep it when all goes sour. Your business name...gone.

Then they post generic, cut-and-paste responses with no full names, phone numbers or fax numbers.

Why do you think they do that?

They're in hiding because they know they've done wrong. They just don't care.

And they have no intentions of righting wrongs.

If you want to give your money away, pick a worthy, needy charity. At least that money will help others. Don't give it to this felonious band of thieves.

They might actually do some work for some people but when there are as many complaints all over the internet, all claiming nearly the same thing, then you can be assured it's not isolated incidents we're talking about.

They should be shut down, arrested, brought to court, made to make restitution and sent to prison.

 

 

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#2 Author of original report

LIES LIES & MORE LIES

AUTHOR: Mestisha - (United States of America)

POSTED: Friday, April 02, 2010

Obviously this is an auto-response because I have personally experienced how your company treats it's customers. Everything that is written on the complaint pages are TRUE. It's quite apparent that HIT Web design IS NOT concerned with the treatment of it's customers. The run-around people get and the un-professional attitude is very frustrating. You need to read what people are saying about your company. I WILL NEVER DO BUSINESS WITH THIS COMPANY EVER ! and I will make it my personal goal to try and share my experience with people. I do plan on filing a formal complaint with the FTC also and I hope that you are investigated and ran out of business. You don't have a few complaints you have a laundry list of complaints. My experience is that HIT WEB DESIGN are liars, professional spin doctors and con-artists but remember what you sow, you shall reap.

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#1 UPDATE Employee

Working With Customers

AUTHOR: Hit management - (U.S.A.)

POSTED: Friday, April 02, 2010

It is out best interest to work with customers who have complains in order to reach a reasonable and fair resolution and establish a long term business relationship. There are always two sides of each story, and I am more than happy to work with any customer who feels they have been mistreated. In most cases, we go beyond what is fair tfor the compnay to satisfy a displeased client.

If you have a specific conmplaint or concern, please communicate with me directly at CEO or QCA@hitwebdesign.com

Warmest Regards,
Quality Control Administrator

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