HMS Warranty Don't cover services specifically called out in plan Fort Lauderdale Florida

Called in August with an issue regarding plumbing in the basement as a backup had occurred.  Had a plumber diagnose that it was an ejector pump that needed to be replaced.  When the plumber spoke with the claims department, they stated ejector pumps were not covered.  In the home owner agreement it states: This plan covers the mechanical parts and components of one (1) sewage ejector pump(located within the perimeter of the main foundation).

I then reached out for another service on my washing machine.  They couldn't give me an appointment for 3-1/2 weeks.  I fixed it myself.

Then I contacted them on 11/23 with plumbing issues.  They scheduled an appointment for 11/25 with a local company from 9A-5P.  I couldn't do this, so I contacted the plumber and he stated he doesn't do work for them.  I contacted the warranty company and they said they would send it to the service team and someone would contact me within 24 hrs.  Three days later, I called back and was on hold for an hour before I got a CS rep.  I told him I wanted a supervisor.  He placed me on hold for anoth 45 minutes before he came back on and stated he would have a manager call me within 24 hours.  No response.

I received another notice stating the original plumber was coming out.  I know this to be inaccurate, so I called CS again with no response and hour long wait times again.