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Report: #452183

Complaint Review: Hobby-Lobby International - Brentwood Tennessee

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  • Updated:
  • Reported By: Warren Ohio
  • Author Confirmed What's this?
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  • Hobby-Lobby International 5614 Franklin Pike Circle Brentwood, Tennessee U.S.A.

Hobby-Lobby International Ripped Me Off Brentwood Tennessee

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Unfortunately I placed an order with Hobby-Lobby International on April 23, 2009 for various items and their new so-called improved ball linkages. I received a box from them 4 days later and found that the two packages of ball links were missing. I filed a caes with their customer support and got this:

>Thank you for submitting your question to us online.

>Case #00030554: "Items missing from order" has been created and a >Hobby-Lobby representative will get back to you as quickly as possible.

I then got this email:

>I have two packs headed your way. Sorry for the mix up.


>Is there anything else we can help you with today?

>Thanks,

>Robert Harrington
>Hobby-Lobby
>http://www.hobby-lobby.com/support

>Your comment:

>I received a package via USPS today for my order #9062S090423 and one >line item (#4) was missing. Everything else is fine.

>This was missing and there was no paper or anything in the box to indicate >it was backordered:

>#4 10 Threaded Ball Links [#HLH813]
>Quantity 2 x $9.90 = $19.80

I waited a week and still nothing, so I emailed them again and got this:

>I have two packs of links headed your way.

>Robert Harrington | Customer Support
>P: 615.732.7219

Ok, so then I ask for a tracking number and got this:

>Unfortunately, USPS has no tracking means.

>Robert Harrington | Customer Support
>P: 615.732.7219

Then I just ask for credit for the missing items (it's clear the guy did't even read my request):

>Hello,
>I have no way to cancel your order. It is already in the mail headed your >way.

>Robert Harrington | Customer Support
>P: 615.732.7219

So here it is Friday May 15th, they have my money and I still have no parts.

I am going to open a report on www.ripoffreport.com to warn others. Ripoff reports has been able to resolve customer problems before. I know there are many others that are experiencing similar issues with Hobby-Lobby International lately and I encourage you to add your own reports there.

Hobby-Lobby International is now owned by Mark A. Cleveland out of Nashville, TN. I will be looking for his personal contact info as well.

I don't believe in giving away money for nothing.
I will get results!

Jazz
Warren, Ohio
U.S.A.

This report was posted on Ripoff Report on 05/15/2009 10:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hobby-lobby-international/brentwood-tennessee-37027/hobby-lobby-international-ripped-me-off-brentwood-tennessee-452183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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