Complaint Review: Holiday Inn Express & Suites Fort Worth Southwest (I-20) - Fort Worth Texas
- Holiday Inn Express & Suites Fort Worth Southwest (I-20) 4609 Citylake Blvd West Fort Worth, Texas United States
- Phone: (817) 292-4900
- Web: https://www.ihg.com/holidayinnexpre...
- Category: Hotel
Holiday Inn Express & Suites Fort Worth Southwest ,I-20, 4609 Citylake Blvd West , Fort Worth, Texas 76132 Hotel will not return agreed credit to my credit card for room without air Fort Worth Texas
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I checked into the Holiday Inn at 4628 City Lake Blvd W, Fort Worth, TX 76132 on June 12th around 9pm for a three days. That evening the heat was around 98 degrees outside. The air was not working in my room. I called front desk and asked if it could be fixed or if I could be moved to a different room. Hotel employee came to my room and worked on the air. It was working for 15 minutes and then returned to hot air. I called front desk again. Asked for different room. Was told they didn't a open room. I asked to be moved to a different hotel (few in the area). They didn't move me but told me I could leave and check in to the other hotel (as they had available room). So, I checked into the other hotel for the three days. At the end of the week I received a hotel bill for $305.66 for all three nights. I called the hotel, they told me the manager would correct the billing. A week passed and I didn't find a credit on my credit card. I called back, was told the manager was issuing a credit $305.66. End of July I still didn't get a credit. I called back again and was told I would receive credit. Its now August and I still don't have my credit.
This report was posted on Ripoff Report on 08/01/2018 07:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/holiday-inn-express-suites-fort-worth-southwest-i-20/fort-worth-texas-76132/holiday-inn-express-amp-suites-fort-worth-southwest-i-20-4609-citylake-blvd-west-for-1454444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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