Home Advisor, Inc. Unscrupulous business practices Golden Colorado

 My issue with Home Advisor is with how the entire process is done from start to finish. They work with sites that have people simply inquiring about services through sites such as Living Social. A great many of these people are not actively looking for services, only inquiring about how the service works. Instead of Home Advisor screening these callers they send it to subcontractors under the ruse of a lead and typically charged $25 or better for someone asking questions. So in other words the subcontractors become the inside sales and marketing teams while Home Advisor collects handsomely for jobs that you will probably never see. My next issue is once my credit card had been charged in excess of $2200 in a couple of months I called and tried yo cancel my service. After 40 minutes of back and forth sales pitch I reluctantly accepted a 90 day break from leads.

Around day 75 I was calling the 877 number and left several messages for return calls so that I could cancel my service... My calls were NEVER returned. I got an email about 4 days out stating that my leads would be getting turned back on. Again I called several times with no return calls. I sent an email on a Friday prior to my leads getting cut back on. On that Saturday morning leads started to populate. I called and guess what...No weekend service.. Leads flooding Saturday, Sunday....Finally a return email. Fun part is now I am being threatened to be sent to collections because Home Advisor does not have effective nor efficient ways to cancel services, nor a customer service department willing to assist you when you try to exercise your rights to leave. I would not suggest you do business with Home Advisor as a subcontractor because depending upon what field you enter you will not recoup what you pay out as a small business.