Home Depot and Feather River Doors Never Buy a Feather River door OR Buy from Home Depot Milltown, New Jersey

Taking responsibility for your own actions is one of the most important things that can be learned in life. Perhaps the repeated blaming and beating up companies really just "scratch" the surface of the type of person you are to deal with. In the business we call this "certain type" of homeowner- difficult.

They will sometimes get charged additional rates because of the extra time needed to satisfy their many, many issues. This type of person also blames every old dent or ding in their house on the contractor. This happens even in rooms they were never in. I now make my crews take photos of the rooms they are working in before work begins.

We just had a difficult homeowner blame us for breaking a 20 year old refrigerator. All my guys did was unplug it and move it out of the way to prevent damage while working on the wall behind it. Long story short, I had to pay for a new fridge. The blame game happens more and more today.

If your working at getting a free door, why dont you just say so. Say it- "I want a free door". In fact, I bet the door company already gave it to you, free... Freebees are great aren't they?

God help the contractors that work on your house.

I appreciate your response, and in an independent lumber yard they do inspect all doors or products that they recieve from vendors. at the HD, and Lowes the doors come in wrapped they do not inspect them very carefully. they also get moved around at the HD and lowes a lot things get leaned on them and they get dented or scratched.

As far as FRE. they have little or no quality control, they make doors put card board on them deliver them to the stores for stock and you never see the dings or scratches until you have it installed.

I have seen feather river send out doors with 2 side lights and the sidelights are lighter in color then the door slab, and you know the customer will see this, but they the manufacturer FRE sends it out anyways.

I am going to be as gentle as possible on this matter. Having been an employee and sales associate for many years there is multiple factors in play here. It is NOT Feather Rivers fault, nor is it Home Depots fault. There are several steps in the process to help eliminate damaged merchandise from ending up in the hands of the consumer.

1. When doors are received they are wrapped extensively to help eliminate damage. That does not mean it can't get damaged in transit that is why Home Depot receiving associates have the ability to deny an order right there on the spot to stop Home Depot from becoming responsible for damaged merchandise.

2. When they are on the floor other customers and associates are constantly shuffling the doors around which can cause damage. In the event the door you ordered was a special order this would not have been the case because it would have been kept in a specific bay to avoid damage.

3. When a customer comes to pickup their special order or stock merchandise, I as a sales associate specifically look over the product WITH the customer to assure that there is no damage to the door and that they are satisfied, then proceed to put notes in their order verifying that customer has looked over the product and signed off the necessary paperwork therefor making it their property at that point and their responsibility. Any damage after that point is clearly not the retail stores nor is it the manufacturers responsibility.

I wish I could say everyone treated special orders as seriously and delicately as I take the time to do but it's not always the case. I am sorry that your experience was a poor one and in the past I have taken care of customers regardless of fault but sometimes we are bound by the regulations.

Because you did not notice the damage until AFTER the door was installed there really isn't anything Home Depot could have done for you because there is no verification and concrete evidence of when the damage occured and because the manufacturer warranty only covers MANUFACTURER defects, damage caused by the consumer or the retail outlet outside the realm of a defect in the manufacturing is not their responsibility.

I do appreciate you taking the time to post this though because it only solidifies my need to inspect every customers purchase with them before leaving the store as well as properly informing them of the policy so they leave the store with a positive experience and not a poor one.

I just wanted to say and take it from me I know. it is more then likely Feather Rivers fault. They ship out dinged and dented fiberglass doors all the time then try to pass it off as a customer issue as if they did it not them. they have almost NO quality control what so ever, and everything in their doors are made in China I mean everything. the phrase it's on a slow boat from china would apply with this company.Feather river is just another name for Signamark doors or Trinity Glass.

In my 20+ years of experience installing doors/ windows and working with several big box retailers in Southern California, I can tell you that everyone knows things happen. When large products get moved about on the shelf, brought down from the overhead storage area, loaded into a pick up truck, stored in a home owners garage before its installation, things also happen. Ive picked up doors for installation that were in the store waiting to be sold for over two years. Is it really the manufacturers responsibility to police doors they made several months or even years ago?

For you to blame everyone else is sad. Whining about it while bashing companies like a spoiled kid also reeks of guilt. It seems there are more and more people who feel entitled to everything. If I buy a truck, I inspect it before taking ownership. If I bring it back with a dent a month later, the car dealer would tell me to have a nice day or pay for the repair even though I have bought 3 or 4 trucks totaling over $120K over the years. What happened to owning up to your own actions? Did you even inspect the door before you paid for it? I have to sign off on a door or window before going out on an install.

Hire a quality installer. Saving money on a fly by night contractor will cost you more in the end. Check their references and call people they have done work for.

 HA HA HA so funny, Jimmie wants a pissing contest

Coast mentioned that the damage was noticed AFTER installation.  This means that there is a possibility the damage was done during installation.

Sometimes it helps to get the point of view of some one that was not there at the time of the supposed rip off.  This helps the OP to possibly understand why the company made the decision they did.  Yeah, it sucks that these companies didn't replace the door.  Instead they offered a pencil so the customer could repair.  I agree that maybe they could have done more, but how do they know for sure that the damage was there before purchase?  Answer that question, Josey?

 Coast mentioned that the door was damage before install, he must have been there. How was the comments helpful? Justifying Team Rebutt  does not solved anything, never will. Jim or Robert??

Please explain exactly how your comment was in any way helpful.  Coast just offered an alternate point of view on the situation in order to help the OP understand why the company did not replace the door.  Once again, the OP posted on an open forum.  This means anyone is free to post their own comments and/or advice on the matter.

BTW:  There are numerous other complaints on this site about Home Depot not satisfying their customers.

 Looks like coast helped you with the door, maybe he damaged the door since he was there.

The damage was not discovered until after you installed the door so it is possible the damage occurred after purchase.