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Report: #921451

Complaint Review: Home Perfect - Internet

  • Submitted:
  • Updated:
  • Reported By: Dissatisfied consumer!!! — Douglas Massachusetts United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Home Perfect Internet United States of America

Home Perfect mislead me regarding an order I placed, Internet

*Author of original report: Received charge card credit

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On July 8, 2012 I ordered a corner sink from Home Perfect, an online store. I checked Rip-Off Reports to make sure it was a reputable company and I found nothing about the company so I felt the transaction would go smoothly. After two and a half weeks of placing my order I called to check the status and (I knew it was originally on back order so I thought 2  weeks would be time enough) I was told it would be shipped from the distributor to Home Perfect that week then they would ship it out to me. I checked back on July 27th and was told the same exact thing.

On July 31st the same and FINALLY the truth came out on August 2nd. That product was on back order and they had no idea when it would come in. Not only did they lie to about the status of the order, they kept me on hold for a MINIMUM of 10 to 19 minutes each time I called. At one point I was on hold for so long I picked up my cell phone and called on another line only to have the same person answer that call while I was still waiting on the other line. Not only did this hold up my carpenter, it cost me additional money and now after 25 days I have to start all over with another company since I can't find this sink in the home improvement stores! I willl NEVER order anything from that company again, and they had better credit my charge card pronto!!!

This report was posted on Ripoff Report on 08/02/2012 10:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/home-perfect/internet/home-perfect-mislead-me-regarding-an-order-i-placed-internet-921451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Received charge card credit

AUTHOR: Dissatisfied consumer!!! - (United States of America)

POSTED: Thursday, August 30, 2012

When I did cancel my order I received a credit on my charge card within 3 business days.

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