Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1237822

Complaint Review: Home Zone Furniture - Euless

  • Submitted:
  • Updated:
  • Reported By: Sherlicia — Arlington Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • Home Zone Furniture 1100 Pamela Dr. Euless, USA

Home Zone Furniture On Saturday 6/20/15 at 11:35 a.m. Home Zone Euless delivered a white sectional that was wrapped in black cloth not in plastic. However I asked the gentlemen why is this white sectional not in the plastic his response was that they took it off at the ware house, let’s be mindful when he set the sectional was placed down it had black marks on it I asked why is this sectional dirty he stated you can get a towel and whip it off. Euless TX

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On Saturday 6/20/15 at 11:35 a.m. Home Zone Euless delivered a white sectional that was wrapped in black cloth not in plastic.  However I asked the gentlemen why is this white sectional not in the plastic his response was that they took it off at the ware house, let’s be mindful when he set the sectional was placed down it had black marks on it I asked why is this sectional dirty he stated you can get a towel and whip it off.  However I didn’t look the sectional all, overdo to a piece of the sectional was missing. Admen. I asked where is the admen which is the center piece he stated it wasn’t on the order I advised him that I have my receipt and he looked on the receipt and seen it there I was side track that all this was going u on I called 817-571-9180 Home Zone Euless and spoke to Daniel he stated he couldn’t look at the order do to the delivery guy still have the order open I advised him they guy just closed it.  He went on to say he still couldn’t open it .  I asked the delivery guy to call and speak with his manager he stated the ware house is closed.  Daniel went on to say he will call me back he was with customer he would take care of this matter.  Let’s be mindful I called Daniel 5 times on 6/20/2015 …11:55,11:58,12:05,1:05,2:30,  The manager Daniel kept saying that the ware house manager is not responding to his call nor email the  manager Daniel said he would take care of this matter advised I don’t believe anything that he has advised me of do to I have called him 5 times  and no results nor resolution on the matter …. I called synchrony my credit card holder advised them on how the co delivered used damage furniture and missing furniture.  The sectional is scratched, a QC pass sticker on the furniture, touch up paint on it and leather is buckled in spots, leather discolored and whole at the bottom of the section.  I Paid 1,700.00 for a new sectional and admen.    NOT FOR USED MISSING FURNITURE

On Monday No One from Home Zone called me about the used furniture and the piece of furniture that is missing.  However I called the Arlington Location to call the district manager he never called on the matter, so the manager reached out to the delivery manager.  He called stated he didn’t  have any delivery trucks or workers till Wednesday 6/24/15 I advised him that’s not an option do to the store manager Daniel tried to call him all day on Saturday 6/20/15 he didn’t answer cell number no business emails I advised he neglected his job.  I advised I will get in contact with the district manager do to the company has $1,700.00 of my money that has been paid for furniture!  The district manager nor owner of the company wouldn’t return call!  I called the Denton Home  Zone location and they reached out to the district manager as he still didn’t call or try to handle this matter, as of today I still don’t have my money and the used furniture has not been picked up!    I WOULDN’T USE THIS CO. THE ARE NOT CUSTOMER ORIENTED NOR CONCERN ABOUT CORRECTING THERE ERRORS THAT THEY CAUSED! 

This report was posted on Ripoff Report on 06/24/2015 08:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/home-zone-furniture/euless-76040/home-zone-furniture-on-saturday-62015-at-1135-am-home-zone-euless-delivered-a-white-1237822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now