Report: #1398497

Complaint Review: HomeAway®

  • Submitted: Thu, September 07, 2017
  • Updated: Thu, September 07, 2017
  • Reported By: C Nieves — Orlando Florida USA
  • HomeAway®


HomeAway® VRBO® | VacationRentals™ HomeAway won't provide refund even when cancelled within cancellation period, during a Austin, Texas Nationwide

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FRAUD! Beware!

I made a reservation on 8/4/17 for a 9/15/17 stay and then had to cancel on 8/7/17, 3 days later, as I had a family emergency. I contacted the owner multiple times, as well as HomeAway customer service, to cancel within the cancellation period. When I called initially (8/7/17) customer service told us we could get a refund to later found out that we were rejected a refund. Jonathan, a US Trust & Security Specialist, said that "they understand that I feel that this whole situation is confusing because of the different information that I was provided.  However, the Trust and Security agent reviewed my request and provided us with a decision based on information they have". We texted, email and phoned the listed owner several times to no avail. We basically lost $658 for a two-night vacation stay in Florida, where we won't be able to even go due to a hurricane in the area. How is this a fair practice? To me this is a legitimate scam. Do not conduct business with these companies, HomeAway® | VRBO® | VacationRentals™.

This report was posted on Ripoff Report on 09/07/2017 01:35 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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