Report: #453202

Complaint Review: Homecomings Financial/Aurora Loan Services

  • Submitted: Tue, May 19, 2009
  • Updated: Tue, May 19, 2009
  • Reported By: Benicia California
  • Homecomings Financial/Aurora Loan Services
    P.O. Box 79135/P.O. Box 5180
  • Phone: 800-206-2901
  • Web:
  • Category: Employees

Homecomings Financial/Aurora Loan Services Both companies ruined our credit, increased our monthly payments without notice, added several unauthorized fees, rude and unethical customer service etc, etc Phoenix/Denver Internet

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We want to join a Class Action Suit with everyone who has been victimized like us, by this horrible and unethical company! These crooks are the reason we are losing our home. The company we had before (Wells Fargo Mortgage) when we first bought our place 4 years ago, gave us a good rate and it was "fixed".

So when it came time to refinance later on, we were conned into this company that gave us a "Toxic Option Arm Loan", without being aware of the damage it would cause. We made it clear to them we wanted a fixed rate just like we had before, but also to bring down the payments lower and include HOA, taxes & insurance. They made it sound so good. Later I found that HOA was Not included in my payments.

Plus, they would bring down our interest rate really low, and that are payments will be definitely affordable. Our credit was awesome then. Yeah, Right! We struggled for years and did not know what are rights were. They increased our payments so high, it was not even livable. It was supposed to go up a little bit starting after a year, but they promised me not a lot like they did.

We even had to take a second mortgage, since they told us that was the only way that we could get our loan. Keep in mind this was only a 1 bd Condo and our only home. I'm talking 600 square ft, so very small.

We were stuck and could not get out of this mess for so long. They kept saying that they would Foreclose if we didn't make payments. Even though we were good about making our payments on time, they still charged Fees. On top of all this we had HOA dues, all together we were making nearly 2,000 a month. Ridiculous!

Then without any notice Aurora Loan Services bought Homecomings Financial. We were clueless where to send our payment then. By the time we did, it was noted late all because they switched companies on us. This brought us into a deeper hole and pretty soon we were owing so much more than what the place was worth.

By this time FHA people called us and said they would help us. We were told if we pay 2,000 dollars they would be able to Re modify our loan and bring our rate down. Also they would make our adjustable rate a fixed one. We were struggling and could not afford the money.

Finally, we borrowed the money and payed them. They said it would not take more than 30-60 days to finalize it. Well, months went by and no change. We were getting into deeper debt in the mean time. They said they were waiting for a decision from the underwriter and that took forever. I kept calling them almost everyday.

There was always an excuse why it was taking them so long. These were the hardest times for my husband and I. It got to the point where there was no food to eat and no money to pay other bills. After waiting about 6 months, we had to do a short sale. We lost out on the money we gave to them to help us, which did nothing for us.

We were scared out of our home and we moved into an apartment. We had been through so much stress, and then I lost my job. We received so many calls and threats from Aurora. Our credit was so shot! We explained the circumstances and even wrote a hardship letter.

All they cared about was MONEY MONEY MONEY! No consideration for the people who were about to lose their only home. We just put it into Gods hands and prayed that He would take care of it.

Also the Deed in leu was an option for us, but we were never told about that. They never informed us about the possibility to save on our credit. By the time we tried it, it was too late they said. Basically, there was no hope for us. They would have to Foreclose on us on June 4, 09.

So we put it on the market and there was no offer up until May 26,09.During that time we got a disturbing phone call from Aurora saying there was absolutely Nothing they could do for us to avoid the Foreclosure, (unless) we were able to get an offer Before the 9 days of the Foreclosure date. That would save us from losing our home.

On May 26, 09. Which was before the 9 days of the Foreclosure date, which was only 2 days later from the call. We ended up signing papers the next day and accepted the 59,000 offer, which Aurora would not accept. They said it was too late to accept the offer. What??? Even though we still had almost a week left, they changed their mind.

We got in touch with Dominique from Aurora and he put a hold on the Foreclosure for 30 days, and has asked to do another appraisal on our home in 5 days. Well, it's now June 18, 09, and nothing has been done yet. My Realtor is still waiting to hear from him. Time is ticking away!
Please I want to know how I can get involved and join the Class Action Suit ASAP!.

I want to help stop these Predators from doing this to more innocent people. Why can't we fight this and shut them down for good!?

Thanks for listening and your time, God Bless you & yours

Benicia, California

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