Complaint Review: HomeFix Corporation - Towson Maryland
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- Author Not Confirmed
- HomeFix Corporation 7801 York Road suite 360 Towson, Maryland USA
- Phone: 410 832 5559
- Web: homefixcorporation.com
- Category: Builders & Contractors
HomeFix Corporation Poor customer service Towson Maryland
*Author of original report: Agreed to resolution of door repair
*REBUTTAL Owner of company: Please Contact Us
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I am submitting a report as an unhappy customer with HomeFix due to several ignored calls to fix a rear storm door which became difficult to open after being installed within in a year. I purchased two storm doors on 3/22/06 from HomeFix. The rear storm started to hit the ground when opened during the Fall/Winter season in 2006-07. I made a service call to HomeFix to report the door issue and was told someone will contact me to follow me. I was never contacted concerning this repair. My last call concerning this issue in 2007 was never resolved. The last response I received was someone came by my house and did not see any issue with door. I was asked did I had cement work done on my porch to cause the door issue. Terrible customer service!! I never met a service person from HomeFix to examine the door. I will never use HomeFix for home remodeling again! This how they treat customers who spent over $10,000 in doors and windows!
This report was posted on Ripoff Report on 10/30/2014 12:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/homefix-corporation/towson-maryland/homefix-corporation-poor-customer-service-towson-maryland-1185765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Agreed to resolution of door repair
AUTHOR: JFulton - ()
SUBMITTED: Monday, November 10, 2014
I spoke to John Morse, SVP of HomeFix today. He apologized for the customer experience from 6-7 years ago concerning the storm door repair. Mr. Morse has agreed to replace the storm door to reflect the company's commitment to good customer service. Mr Morse stated that HomeFix does stand by its quality work in home remodeling.
#1 REBUTTAL Owner of company
Please Contact Us
AUTHOR: Homefix - ()
SUBMITTED: Tuesday, November 04, 2014
We are sorry you have had trouble with HomeFix. Please call John Morse, SVP of HomeFix Baltimore on his direct mobile phone (443) 846-8808 and he will personally see to it that your issue is resolved.
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