Report: #1325828

Complaint Review: Hometown Animal Hospitall / All Pets Dental - Weston Florida

  • Submitted:
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  • Reported By: SansonLegacy — pembroke pines Florida USA
  • Hometown Animal Hospitall / All Pets Dental 17100 Royal Palm Blvd Weston , Florida USA

Hometown Animal Hospitall / All Pets Dental UNPROFESSIONAL, LACK OF CARE Weston Florida

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I am extremely disappointed at this place. Last friday 8/26/2016, i took my beautiful 14 year old boxer to hometown animal hospital /all pets dental and as far as i can recall, is that he was in better shape before going to see them compared to when he was given back to me the same day.  He came back home under a lot of stress, and stopped eating completely, and had an unstoppable diarrhea, which he didn't have before. Multiple (13) x-rays were taken and even an echocardiogram was done with no definite diagnosis.  I just saw my dog going downhill quickly and by sunday 8/28/2016, i called this place again informing them that my dog couldn't suffer anymore and i wanted someone to reach out to me.  

After three hours anxiously waiting, i decided to take my dog to another clinic, banfield animal hospital. I left a message informing them that i was going to take care of my dog by taking him to be put to sleep. By monday at 11:27am, i received an email from hometown animal hospital/  all pets dental informing me that the echocardiogram results were ready, in which i replied to that email saying "please stop any communication with me since my dog was no longer with us anymore". By 12:00pm monday, dr. Zapata called me to discuss the echocardiogram results of my dog.  Helloooo  ???? Does anyone communicate in that office?  Obviously, no one told the dr. And she thought he was still alive.  

The point i would like to get across here is the more than obvious lack of communication in that office between the staff and to another level unacceptable. The doctor had no idea what had happened after responding to them not only via-phone on sunday but also thru email early monday morning.  In conclusion, i do not recommend hometown animal hospital they clearly were not there for me and my dog when we needed them the most. There is absolutely no loving care whatsoever. They appeared and act like a full 100 % money oriented business and lack of professionalism.  Seriously ! Thank god for (((REDACTED))) and dr. James in pembroke pines  where i finally took my baby to rest in peace on sunday  8/28/2016 where it was so painful but yet so calming. They had never seen him before and yet they treatment my dog and family with extrodinary compassion and professionalism which made us feel at ease during this painful process.  I am more than greatful that at the end i found the best place to let my baby rest. 

Hope this message servers for future dog owners who are in a similar situation.  
Rest in peace sanson you will be loved and remembered forever.  Rip

for Spanish speakers read below:

Extremadamente decepcionada con este lugar. Yo lleve a mi boxer de 14 anos el Viernes pasado 8/26/16 y todo  lo que se es que el estaba en mucha major condicion de como me lo entregaron despues. Sanson regreso a casa bajo demasiado stress. Dejo de comer por completo y tenia una diarrea incontrolable. Nunca se sabra si las medicinas que le inyectaron lo pusieron peor, pero por seguro no le hicieron nada bien.
Muchas radiografias fueron tomadas incluso un ecocardiograma fue hecho, pero no hubo un diagnostico absoluto de lo que el podia tener, solo vi a mi perrito lentamente ponerse peor y ya por el dia domingo llame a esta clinica para informales que habiamos decidido poner a dormir a Sanson, ya no queriamos verlo sufrir mas. Deje un mensaje de voz el DOMINGO, despues de esperar 3 HORAS por una respuesta. Lo tuvimos que llevar a otro lugar que fue altamente recomendado donde finalmente Descanso en paz.
El LUNES a las 11:27 am recibimos un email con los resultados de el ecocardiograma. No habian escuchado los mensajes de el fin de semana. Al recibir el email yo les respondi que por favor no me contactaran mas ya que Sanson no estaba con nosotros. Obviamente no revisaron los mensajes, no leyeron el email, no hacen nada! Porque media hora despues a las 12pm me llama la Dr. Zapata para de Nuevo  hablar sobre los resultados. Ella creia que Sanson todavia estaba vivo, nadie le dio ni mi mensaje de voz, ni mi email. La falta de comunicacion entre los trabajadores de este lugar es absolutamente inaceptable.
Mi percepcion de este lugar es que es puro negocio, donde la falta de profesionalismo se vio cuando nadie se comunico conmigo cuando yo mas los necesitaba.  Gracias a dios por (((REDACTED)))  que aun sin conocer a Sanson y sin haberlo tratado nunca, mostro mas compassion, carino, profesionalismo y certeza  hacia Sanson y le pudo dar en sus ultimos momentos el mejor cuidado y mi perrito y pudo descansar en paz sin dolor.
Lo que yo y mi familia sentimos fue un momento muy doloroso y abrumador pero a la misma vez la Dra. James y su equipo nos ofrecio calor humano que nunca lo sentimos en el otro lugar. Estamos infinitamente agradecidos con Banfield Hospital, ya que al final pudimos encontrar el mejor lugar para Sanson.
Descansa en paz, te amaremos y te recordaremos por siempre.




This report was posted on Ripoff Report on 09/01/2016 08:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hometown-animal-hospitall-all-pets-dental/weston-florida-33326/hometown-animal-hospitall-all-pets-dental-unprofessional-lack-of-care-weston-florida-1325828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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