Complaint Review: Hometown True Value Hardware - buckeye Arizona
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- Author Confirmed
- Hometown True Value Hardware 1511 east mc 85 buckeye, Arizona United States of America
- Phone: 6233862833
- Web:
- Category: Heating, Cooling & Ventilation
Hometown True Value Hardware Horrible customer service and no refunds total waste of time and money buckeye, Arizona
*Consumer Comment: My money's on the OP installing the motor, finding another problem
*REBUTTAL Owner of company: rebuttal
*Consumer Comment: Curious
*Author of original report: Part was not special order carried it in store
*Consumer Comment: Was this a special order motor?
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I had purchased a air conditioner motor from hometown true value
saturday march 31-2012 at 9:25 am.The ac motor was never intsalled or used and hometown true value offers no exchange after 7 days on receipt.We had took the motor in sun april 1, for exchange and also mon april 3,for exchange both times we were refused to get our money back after the next day purchase.
Hometown True Value is practicing unfair practices and has poor customer service and does not honor refunds on purchased products.As of the horrible service provided by hometown true value in buckeye,az and not getting a refund on there store bought item, I will no longer shop at hometown true value for any of my home or hardware needs.
This report was posted on Ripoff Report on 04/02/2012 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hometown-true-value-hardware/buckeye-arizona-85326/hometown-true-value-hardware-horrible-customer-service-and-no-refunds-total-waste-of-time-862580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 Consumer Comment
My money's on the OP installing the motor, finding another problem
AUTHOR: Ken - (USA)
SUBMITTED: Thursday, April 12, 2012
and then trying to stiff the merchant with an impossible to re-sell item..Not too honest on the OP's part.
I guess next we'll hear that's how it was when he bought it.
#4 REBUTTAL Owner of company
rebuttal
AUTHOR: m - (United States of America)
SUBMITTED: Thursday, April 12, 2012
Characteristics such as set screw marks, motor housing bolts being bent and even mud on the frame would prevent us from either putting the motor back on our shelf or returning it to the manufacturer. This is why we did not give the customer a refund.
#3 Consumer Comment
Curious
AUTHOR: Ramjet - (U.S.A.)
SUBMITTED: Tuesday, April 03, 2012
What was their reason for not allowing the return?
#2 Author of original report
Part was not special order carried it in store
AUTHOR: Carletta - (USA)
SUBMITTED: Monday, April 02, 2012
Manufacturer AO Smith
#1 Consumer Comment
Was this a special order motor?
AUTHOR: Ken - (USA)
SUBMITTED: Monday, April 02, 2012
If I read your rambling report correctly, you bought it 3/31 and attempted to return it 4/1.
Is it their stated return policy, that no refunds after 7 days?
If so, what reason did they give for not accepting the return?
Again, was this an ordered item or in stock?
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