Hostelbookers.com Hostelbookers - Confirmed hotel room but no hotel room when i arrived ! London Nationwide

On the 11th March 2009 I was due to stay at the Citi Park hotel in Manchester.

I booked this through Hostelbookers and had received an email confirmation of the booking from Hostelbookers. They also took a 10 deposit from my bank account.

When I turned up at my hotel, they had no record of me and advised me that they had several people turning up that day who had booked using Hostelbookers when the hotel had advised Hostelbookers that there were no rooms left.

I also had the same hotel booked for the 14th March 2009 through Hostelbookers and the hotel advised me that they had no record of me for that date either, even though I had an email confirmation of that booking from Hostelbookers.

My trip was when Manchester United were playing so all of central Manchesters hotels were fully booked. I therefore spent an extra 50 in taxi fares frantically travelling round trying to find somewhere to stay for the night. This was very stressful as you can imagine, and at one point I thought I may end up sleeping on the street as everywhere seemed to be full.
I eventually found a hotel which charged me 93 for the night, when my original booking through Hostelbookers should have cost me 30 for each night.

I would therefore estimate Hostelbookers cost me an extra 110 on my trip, not to mention the hassle and stress of trying to find accommodation at the last minute.

I have twice contacted Hostelbookers by email about this and they advised me that my deposit would be refunded. They have still not refunded me this !

I also mentioned compensating me for the extra 110 I spent due to their incompetence but they did not even bother replying !

I would strongly advise anyone against using this company ever, unless they wish to risk turning up somewhere and having nowhere to stay !

T j c
Derby, Alberta
United Kingdom