Hostmonster Ripoff: charged me $395 for a broken site. Nationwide

 

I asked to speak to a supervisor about the billing, the phone was dropped after wait for a long time. I had to call back, waited a long time, and finally spoke to James, Supervisor of customer loyalty team. James claimed that they sent emails to customer about the upgrade. When I asked him when was the notification email sent, James give me two dates (5/3/16 and 6/2/16) the email were sent. I found both emails, which both only telling me how many dates my hosting will expire, with no mentioning of "upgrading service". I asked him if there is a specific email from them, he now changed his story saying I agree to their agreement when I signed up, they have rights to raise price anytime. 

 

I read their user agreement, there is only mentioning of ending promotional price, there is no mention they can change the PLAN that I signed up for as a simple “Web Hosting” to an upgraded “PLUS Hosting” without my consent. I asked if he can refund me the extra charges that I never agree to since 2016, James refused other than saying if I cancel, I will get the rest of months back, but not the extra charges I paid since last year. So basically I paid $395.64 for 3 years for a site that was broken.