Report: #1395533

Complaint Review: Hotel Power

  • Submitted: Fri, August 25, 2017
  • Updated: Fri, August 25, 2017
  • Reported By: GmanID — Idaho USA
  • Hotel Power


Hotel Power Bait and Switch Internet

*UPDATE Employee: Hotel Supply and Demand

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I found a good price on a hotel on the TIVAGO site. It led me to the Hotel Power site and there was a "call for availability" sticker over the price.  I called the 800 number for the $59 hotel room. It was not available so I agreed to take the next one up they offered that was $79. I gave all of my credit card info to pay and the person then went into a sales pitch about a membership. I declined the membership.

She then said she is very sorry that the room I gave my credit card for was no longer available and the next one at that hotel that was available was $159. I told her. "No thanks" and hung up.

I then went back to TIVAGO and that same room with that same price was there so I called and got a different person who once again tried to sell me the $79 room for which I asked if there was a catch and she said no. Once again the $79 room disappeared when I did not want the membership.

It is pure bait and switch!

This report was posted on Ripoff Report on 08/25/2017 11:00 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Hotel Supply and Demand


This client has already reached out to us directly. We explained that our site disclaims when there is a lack of availability, our site automatically advises it is best to call to check for live availability in circumstances of highly booked areas and ensure there are rates and availability for the desired check in dates. 


Due to natural hotel supply and demand, all rates and availability are subject to change without notice until payment and confirmation is received. 


This is a situation where the desired rate and availability was no longer availability to high demand in the market. We have monitored the phone call with the client and found our agent made every attempt to find an alternative property at the same or equal rate in the immediate area as well as offer the next available room at the specified hotel. 


The client did not incur any losses as there was no actual purchase made. 
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