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Ripoff Report | HotelReservations.Com Review - , Internet
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Report: #927448

Complaint Review: HotelReservations.Com - Internet

  • Submitted:
  • Updated:
  • Reported By: Patti — West Palm Beach Florida United States of America
  • Author Not Confirmed What's this?
  • Why?
  • HotelReservations.Com Internet United States of America

HotelReservations.Com Multiple charges on credit card Internet

*UPDATE Employee: More Information about your problem

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This reservation for a hotel in florida has spawned at least 5 charges on my credit card.  When I called their customer service I was told that only one charge was theirs and they will not take any responsibility for any of the others.  Either they are ripping me off or their database has been hacked to get credit card numbers.  BEWARE.

This report was posted on Ripoff Report on 08/15/2012 03:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelreservationscom/internet/hotelreservationscom-multiple-charges-on-credit-card-internet-927448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

More Information about your problem

AUTHOR: HotelReservations - (United States of America)

POSTED: Tuesday, September 04, 2012

Dear Patti,

My name is Tatiana Baptista, Marketing Manager from Hotel Reservations.com and your case just came to my attention. I would love to get more information that I could identify what possible could have happened, as this is not a complain we normally get it, so I want to investigate to see if any technical issue happened to cause this inconvenience.

Did you contact our customer service to solve this? If yes, do you remember the name of the agent that you talked to? I really would like to help you to get this straight and we need you help to make sure this kind of error will not ever occur in the future.

My email address is tatiana@market-es.com I thank you very much in advance for your contact.

Best Regards,
Tatiana

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