hotelsone.com I may yet get my cancelled reservation refunded...if I should live that long!!! Nationwide

I booked a hotel room on their website in January. My credit card was charged immediately. I had to cancel because of my wife's illness and I notified them, again on their website.  Later, when I called the hotel, I was told I would receive a refund less a 10% cancellation fee but it could take up to 30 days to appear on my credit card.

In April, I called Expedia, which was the number given to me by the hotel desk clerk, and was given the number for hotelsone.com. I called the number and was told by a recording that they would call me back in 40 minutes. They called back an hour later and put me on hold for over an hour at which point I hung up.

I called again a couple of days later and the recording told me they would call back within 4 hours and 11 minutes. They returned the call nine hours later, which was almost ten o'clock at night, but when I answered they hung up.

I called them a week later and actually talked with a human, although his accept made it extremely hard to understand him. After being put on hold for only 15 minutes, he came back and told me I would be contacted with their resolution to my problem within 72 hours. 

At this writing that was six days ago and I'm still waiting, nearly four months after I made the reservation.