HotelTravel.com Internet

I was directed to this website upon doing a hotel search on Kayak.com. Upon trying to book a hotel through HotelTravel.com I received an error message telling me that the room was no longer available. That would all be fine except that they continued to charge my credit card. I received a call from My Fraud Prevention department called telling me that the charge went through. Furthermore, they did not provide me with a confirmation email telling me that they have charged my card, and the customer service agent told me that she will not do so either. She said that she could see me in the system but could not see a confirmation number attached to the booking. She would not transfer me to her manager, and the only working phone line available was in Thailand, so I had to make an international call at that. The 24 hour customer service in the U.S. is a lie as that number does not work, and the chat function does not work either. I then sent them an email. I then received an email from their customer service line saying that they did not see us in the system, even though the agent we talked to 10 mins earlier said otherwise. When we asked for a reimbursement, they said they needed all of our credit card information. This website is a definite scam.