Complaint Review: Houndstooth- Duct Cleaning & Carpet Cleaning- Rip Off - Atlanta Georgia
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- Houndstooth- Duct Cleaning & Carpet Cleaning- Rip Off www.houndstooth.biz Atlanta, Georgia U.S.A.
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- Category: Cleaning Services
Houndstooth Air Duct & Carpet Cleaning- Rip Off Atlanta Georgia
*REBUTTAL Owner of company: This is apparently an erroneous report
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I called Houndstooth for them to come out on one of their vents and carpet "specials". When they arrived and the technicians came into my home they were very unprofessional and very rude to me and my children. They kept pressuring me to get additional services. I told them that I could not afford it, that I only wanted the advertised special and that was just not good enough for them!!! They did not move any of my furniture and my floors were soaking wet for two days.
I called them back and the receptionist promised me that they would be back out and I never saw or heard from them again. Now they will not return my phone calls or refund me any of my money. The air duct cleaning was just as horrible!!! The special was to clean all of my vents and a thermal fogging for $269.95.... The technician did not even have his fogger or the chemicals that he needed. After they were done doing the work they had to go back to the shop to get the rest of the equipment. I don't understand how the technicians knew they were coming to proform a duty and did not even have everything that they needed!!!
The reason I used this company was because of the coupon that included the disinfectant. I told them that there was a smell that I was trying to get rid of and the receptionist promised me that this would help. To this day the smell is still in my home! I will never recommend this lying company to any of my friends or neigbors- they did not do what the coupons said and now they will not return any phone calls or do anything to compensate me!!!!
Janet
Lilburn, Georgia
U.S.A.
This report was posted on Ripoff Report on 07/31/2009 12:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/houndstooth-duct-cleaning-carpet-cleaning-rip-off/atlanta-georgia/houndstooth-air-duct-carpet-cleaning-rip-off-atlanta-georgia-475323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
This is apparently an erroneous report
AUTHOR: Earl Bolton - ()
SUBMITTED: Wednesday, December 04, 2013
Being unaware of this website until now, we just now stumbled across this complaint and after exhaustively searching through all of our duct cleaning assignments for the first half of 2009, there is nothing remotely resembling the content of this complaint in our files. Before beginning our search through our 2009 data base, I was already skeptical, since what is described in the complaint is the absolute antithesis of our procedure for handling the very, very small percentage of complaints that we do recieve. We follow up immediately on those rare calls and pursue the matter vigilantly until we are assured that our customer is completely satisfied with the outcome. If what is described in this report were our normal way of doing business, there is no way we could keep our most excellent record with the Atlanta Better Business Bureau. We are the largest carpet and upholstery cleaning company in Atlanta doing thousands of cleanings a year, and in the past we have uncovered false negative reports from competitors who are possibly envious of our success. Either that, or the one filing this complaint has us confused with another company, which has also occured frequently in the past. However, if we are incorrect, I invite the person who lodged this complaint to call me at 770-326-6244 and we will attempt to rectify matters.
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