Household Bank - HSBC - Orchard Bank Unethical, Unscrupulous, Conniving, Con Artists ripoff Salinas California

....can be scheduled to post on specific dates, so that setting up your payment is easy.

What time of day did you make your online payment on 6/4? Two business days are needed for "standard" or "regular" payments. When you go to their website to your account, and then select MAKE A PYAMENT you are given options on how you want to make your online payment. You are also able to click on a link "View Payment Timetable" which will show you when your payments would post. Also, if you click on the "?" icon next to each payment type it will give you specific info on each type. For example, a standard payment states "Standard Payment
Our FREE Standard Payment is a one-time payment that requires up to 2 business days to process. There is no fee for a standard payment."

Obviously, the computer was calculating when your payment would post and was trying to prompt you to make a "rush payment". Had you selected that option, it would have cost you 12.95 instead of $35.00. Plus you now have a "late payment" mark on your credit report.

After you completed your payment tranasction you were given a summary page that had the date and time on it as well as to how much you were paying and a confirmation code. You should always print this out in case you need it.

In the future - plan ahead. schedule your payments early....you can tell them when to post the payment, and it doesnt come out of your bank account until then. After every online payment, print the confirmation page.