HouseMaster Home Inspections Both times I spoke with them I was led to believe that me and my realtor were to be present at the inspection. The insp was done 3 hrs earlier than the appt time. Tempe, Arizona

Client satisfaction is a top priority here at HouseMaster. We have learned that a key element in establishing a clients confidence in the service that we provide them is to invite each client to be at the inspection to review the entire report with the inspector in person. Typically a client will arrive at the inspection just as the inspector is finishing inspecting the house, which is the perfect time for the inspector and client to meet and review the report together. We have found it to be a very rewarding experience for the client, the clients real estate agent, and the inspector.

It was a very rare and unfortunate mistake that our inspector arrived at this particular inspection earlier than scheduled. When our client arrived the inspection process was not over. As a critical part of the inspection process our inspector was now able to review the report with our client in full and answer all of his questions. It was not until a couple of days after calling our client to follow up with the inspection that we learned that our client was unsatisfied. Never did our client explain to us his desire to be there for the duration of the entire inspection, which would have been fine, but it is not common.

Many attempts to resolve the matter have been made, including phone calls, and letters. We offered our client a refund of a portion of the service fees, which he politely declined.

At this point HouseMaster has done all we can to satisfy our client. We have provided the client with a thorough and professional report, a free termite inspection, a full review of the report in person, and attempted to refund a portion of the service fee. We are sorry that our client is unsatisfied with the professional services that we rendered, and we wish him well with his new house.