Complaint Review: Hp Support Hewlett-Packard - Palo Alto, California
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- Author Confirmed
- Hp Support Hewlett-Packard 3000 Hanover Street Palo Alto,, California U.S.A.
- Phone: 650-857-1501
- Web:
- Category: Miscellaneous Electronics
Hp Support Hewlett-Packard Company They do not honor their warrant at all Palo Alto, California
*Consumer Comment: Hewlett Packard Company Used to be GOOD
*Consumer Comment: HP IS A GOOD COMPANY WITH GOOD PRINTERS
*Author of original report: ok
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I bought a HP Officejet J4540 All in one printer fax in December 2008, at first it worked fine, Now when I go to print It seems like it is trying to print but it never do. I talked to about 8 tech support on the hp support web site, each person telling me what to do. I tried every thing that they emailed and told me and it still do not work. I took the printer back to the store where I bought it and the worker looked at it in the Electronics dept He also fix computers and printers and after looking at the printer he told me it seems like a malfunction in the printer. even one of the hp support staff I talked to said the same thing. I keep asking where can I take the printer to get replace or for hp to send me another one, but each time I email support they keep giving me trouble shoot information. I tried every thing that they been telling me to do and it still dont work. I will never buy from Hp again. I thought Hewlett-Packard Company was a name I could trust but I see that it is not... so be careful before buying from here
Mom
chicago, Illinois
U.S.A.
This report was posted on Ripoff Report on 01/18/2009 08:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hp-support-hewlett-packard/palo-alto-california-94304-1185/hp-support-hewlett-packard-company-they-do-not-honor-their-warrant-at-all-palo-alto-calif-413651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Hewlett Packard Company Used to be GOOD
AUTHOR: Don - (U.S.A.)
SUBMITTED: Wednesday, March 04, 2009
John,
HP used to be a great company, the optimum word is USED TO BE. I have been in the computer industry for as many years john, but when they farmed out their customer service to India, they allowed them to make all the decisions. I had an HP 9800 printer that was replaced 5 times, and after that many times I ask only for a refund. The case manager in India said I was not entitled to a refund. These printers never lasted over 45 days, the last one printed 3 days and they all broke for the same reason. When I was told I was not entitled to a refund, I sued them, and they quickly sent me a check for $ 5000.00, but I was not satisfied, I wanted them to admit they were at fault and demanded a letter of apology. I have now received the letter and the check and have closed this case. My point is John, just because you think they are fabulous and you have not had a problem, don't tell those of us that have had problems they are great.
#2 Consumer Comment
HP IS A GOOD COMPANY WITH GOOD PRINTERS
AUTHOR: John - (U.S.A.)
SUBMITTED: Friday, February 27, 2009
I've used HP Products for 20 years now, and the only thing I've ever had problems with is this HP J4540. I understand that it is a "special" model manufactured for Walmart. Walmart guarantees their own products; it does not go through HP.
Which retail store did you buy it from? I've had to take one of these back for a friend of mine (told her not to buy) and Walmart exchanged it, no questions asked. The new one has been working just fine. Another gal I know also bought this printer (because of the low price) and it's been working just fine.
Trouble is, this is a VERY LIGHT USE home All-In-One machine. It is NOT suitable for an office or student doing alot of work on it.
I do not work for, nor have I ever worked for, HP. Just been on computers and networks, equipment, etc. for about 30 years now.
I would caution anyone against buying ANY computer/printer from Walmart. Apparently, they are configured "differently" for Walmart, which is why the cost is less. READ THE FINE PRINT to make sure what you are getting.
#1 Author of original report
ok
AUTHOR: Mom - (U.S.A.)
SUBMITTED: Sunday, February 01, 2009
I contact the Corporate offices by fax two days later there was a new printer with extra ink for my incovience Thanks
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