HSBC Card Services - Orchard Bank ripoff Credit card fraudulant charges with out notification Carol Stream Illinois

To agree with the person from Oregon. Every thing that happend to you and what you did is exactly what happend to us. THis happened to my wife, we had maxed the card six months ago and were only making min. payments. Few weeks ago I made some extra money and we payed off her card. It was a week later for some fluke reason I looked up her credit card and it said her balance is at half of what we just paid. We call the credit card who told us to call the company to only find out that they are joint company after complaing they cut us off trying to get us to agree to something else and we told them no and to refund us the 89.99 and the 99.99 they charged us they said we cashed a check but refused to send us a copy of the canceled check. They agreed to refund us 10-15 days and gave us a confirmation number for both trans actions. Well in the refund situation operator said she would have to transfer me to her boss who is the only one that handles this and we got disconnected and it took us about an hour to get someone again only to have to explain everything all over again back plus the sales speal and telling them no. I'm waitning to see if we get the refund and to this still does not clear up the situation they should be held accountable.

Jon
St. Louis, Missouri
U.S.A.