Complaint Review: http://dazzlingyourstyle.com - Fitchburg Massachusetts
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- Author Not Confirmed
- http://dazzlingyourstyle.com 313 Elm St , Apt 2 Fitchburg, Massachusetts United States of America
- Phone: 978 298-7648
- Web:
- Category: Specialty Stores
http://dazzlingyourstyle.com Judy, Owner http://dazzlingyourstyle.com will undazzle your wallet - Caveat Emptor Fitchburg, Massachusetts
*REBUTTAL Individual responds: Judith Perkins aka Judy Perkins, Dazzle My Style
*REBUTTAL Owner of company: Update which Tish did not do
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Judy Perkins, owner of Dazzling Your Style, has not refunded my money on an order I placed with her company on 8/29/12. After inquiring about my order on 9/10 and 9/22, on 9/25/12, Judy stated she would issue a refund of $127, which would take 48 hours to process. As of today, Oct 3, 2012, no refund has been processed and she has been rude and still refuses to immediately refund my money. See below:
On Sep 25, 2012, at 5:07 PM, Judith Perkins wrote:
Tish
I am very sorry, I have tried diligently to get a hold of my manufacturer for weeks without luck, I am left with no choice but to issue you a refund, please allow us 48 hours to process your refund, and again I am very sorry for the unconvienence this has caused
Judy
Dazzlingyourstyle.com
______________________________________________________
On Oct 3, 2012, at 1:07 PM, Tish M wrote:
Judy,
As of today, there has been no refund issued. I think your company's customer service is the worst I have ever dealt with. Two weeks after purchasing the item, I emailed and called you for the status. You said my order was delayed due to it being "hand made". Then I do not hear from you again until I make several attempts to reach you, weeks later - then your reason for the delay is you cannot get in touch with the manufacturer and will issue a refund within 48 hours. Now it is 8 days later, October 3, 2012 and I have not received a refund or any other correspondence from you. Please issue a refund immediately. It's a shame that I wasted so much time, effort, and money absolutely NOTHING.
Tish M
_______________________________________________________
On Oct 3, 2012, at 1:59 PM, Judith Perkins wrote:
it clearly states on our website under terms and conditions that all pieces 14 karat gold body jewelry take 7 to 14 days business days that is and I'm sorry you feel the way that you do but I have plenty of other customers who are completely satisfied with not only a
Our customer service but also a product and as far as I'm concerned your refund will be issued and at that point in time you are going to be the least of my worries because now my business is ruined because of the situation so maybe next time you should consider all the facts before you start making conclusions I'm sorry that sounds harsh your refund will be issued it as soon as I possibly can.
T-Mobile. America's First Nationwide 4G Network
________________________________________________________
On Oct 3, 2012, at 2:12 PM, Tish M wrote:
Judy,
As I've told you before, your website was shut down when I purchased my item. In fact, I am the one that told you your site was not up. No where on eCrater or on my Google receipt was there any mention of your terms and conditions. Secondly, it has been well beyond 7 to 14 business daysdon't you think? So you stating information on the terms and conditions shows you failure to follow them yourself. Clearly, it's a shame that your business is in jeopardy but you placing blame on the customer is unrealistic and downright awful, but again, its obvious that your company has been horrid in its business practices long before I gave you my money, 5 weeks ago. Believe me, I have been truthful in stating all of the facts: You failed to sufficiently communicate with your customer or deliver the product that was paid for. I paid for an item that has not been received and still have not gotten a refund BUT I am to blame? Just issue my refund before I take further action.
Thank you,
Tish M
_________________________________________________________
On Wed, Oct 3, 2012 at 2:24 PM, Judith Perkins <judyss@aol.com> wrote:
My website is different from Ecrater, and in fact google does show the same terms and conditions as Ecrater, I am not going to argue with you about this, I will be issuing a refund by the end of the weekend, I myself had to file a dispute over the situation,
Since I had already paid them for your piece.
T-Mobile. America's First Nationwide 4G Network
_________________________________________________________
From: Tish M
Date: Wed, Oct 3, 2012 at 2:32 PM
Subject: Re: Ecrater order
To: Judith Perkins <judyss@aol.com>
Yes, your site is different from eCrater( http://dazzlingyourstyle.com/) - it was SHUT DOWN. If you're not going to argue then stop emailing me your lame excuses and refund my money. This entire conversation will be given to the BBB, eCrater, and Google. You have nerve to continue to argue your point when you have my money. Shame on you and your company. Refund my money immediately, not "by the end of the weekend." Ludicrous.
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This report was posted on Ripoff Report on 10/03/2012 02:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/httpdazzlingyourstylecom/fitchburg-massachusetts-01420/httpdazzlingyourstylecom-judy-owner-httpdazzlingyourstylecom-will-undazzle-your-w-950367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Individual responds
Judith Perkins aka Judy Perkins, Dazzle My Style
AUTHOR: - ()
SUBMITTED: Tuesday, October 15, 2013
Judy, it took much more than ONE HOUR of my life for you to return my money. You are fraudulent in your business practices and attempted to keep my money, until I spent much time (not an hour), in my attempts to receive a refund. Now, a year later, you write more excuses for your unprofessional conduct. Shame on you. Below is an update I posted after you FINALLY refunded my money.
I filed this report on DazzleYourStyle.com and filed complaints with other consumer protection companies on 10/05/12. DazzleYourStyle.com Owner, Judith Perkins, did not issue my refund until, 10/10/12, after the filing of these truthful grievances. Each time I inquired she had a different and vague excuse. First, she stated the reason for the jewelrys delay was that she was hand making the jewelry item (I have her voicemail message to prove it). The second time I inquired, she stated she was unable to get a hold of the person she purchases the piece of jewelry from and stated my refund would be issued within 48 hours. I did not receive my refund or any other communication from her until I inquired with her for the THIRD time, over a week later from said refund promise date. I have never dealt with a business who has outright kept my money until I filed complaints, continuously refused to take responsibility for their business practices, and is now stating that I, their customer, has harassed them because I rightfully inquired about the product not received and the money that was not returned. Lastly, I wish Judith Perkins luck in her lawsuit against me. I did everything within my right. She has no grounds on suing me for invasion of privacy, malice, libel, and defamation of character. I made truthful statements to warn the public other consumers, of her unprofessional business practices. There was no malice in my inquiries for my refund. Under the First Amendment of the United States Constitution, I have the right to truthfully discuss the fact that a company has been fraudulent in their business practices for the protection and interests of the public.
YES, I HAVE BEEN REFUNDED MY MONEY but I truly believe Judith Perkins would not have processed my refund if I hadnt reported DazzleYourStyle.com to the BBB and the other consumer protection services I contacted.
Thank you.
#1 REBUTTAL Owner of company
Update which Tish did not do
AUTHOR: Owner Dazzling Your Style - ()
SUBMITTED: Monday, October 14, 2013
I am the owner of Dazzling Your Style, and I am making it a point to come to the defense of my company regarding this one transaction that went bad, Tish did infact try to purchase an eyebrow ring from my company.
Shortly after her purchase I tried to diligently get through to my only manufacturer of these items, it wasn't until 3 weeks later that I found out he was robbed of all items, material, and basically locked out of all of his accounts to refund items already paid for. Normally because these items are made to order and not mass produced they take a while to be made depending on current wholesale orders (I am not his only customer) as well as retail orders he receives, they can take up to 3 weeks.
Once I found out what happened I filed a dispute with my bank to get a refund of Tish's purchase which took approximately 14 days. This customer was refunded once I was, but has failed to mention this to anyone else on this report. I have done 100's of orders and feel compelled to protect my reputation since it seems 1 person's complaint has more impact then 100's of happy customers with orders filled in a timely manner.
I have since stopped doing business with the manufacturer as well as stopped providing my customers with this particular form of body jewelry.
its a shame 1 person can take hours of their life to complain when they don't get their desired results immediately, but can't take 10 seconds of their life to inform people that they did get their desired result after all.
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