Complaint Review: HUD Foreclosure-Member report 8003069846 - West Lake Village California
- HUD Foreclosure-Member report 8003069846 3835 R East Thousand Oaks Blvd #431, West Lake Village, California USA
- Phone: 8003068946
- Web: http://www.hudforeclosed.com/ http:...
- Category: Real Estate Services
HUD Foreclosure-Member 8003069846 Foreclosures, HUD Homes, Foreclosure Auctions, Preforecloseure, HUDforeclosed.com, HUD Foreclosure reports lacking functional Information! Plus Hidden cost! West Lake Village California
*Author of original report: is it 7 days or 21 day? Conflicting terms
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I signed up for the HUD foreclosed thinking this would be a good source to find a home in my area Unfortunately all the HUD reports this company has to offer is useless outdated information! Most of the information was out dated, old info or the home was already in a contract with a potential buyer. I called in to cancel my subscription I left a message with my information and put it out of my mind. however upon a close examination of my bank statements, this slimy company has been stealing $49.60 from my account for the past 3+ months!!! that's a total of 198.40!!!
I have found the only way to talk to a real living person is to be placed on a call back Que. Even thou they offer a message machine it appears that NOBODY checks the messages! today I got a hold of somebody and he sent me an email with a link for a form that I need to print and fill out, however that link is dead!
Here is the link:
HUDforeclosed-member.com/refund.html"
I called back once again to be put into the call back Que, this time I talked to a nice lady explaining the trouble I was having with the link in the email. She was unable to get the link opened from her I asked her if she could email me the list? she said NO so she read out what I need to have in my cancellation letter as follows:
My Name :
My Email:
My Phone:
My Address:
Amount requesting of refund:
Reason:
Sign & date:
mail to:
3835 R East Thousand Oaks Blvd, # 431
West Lake Village, CA 91362
Maybe this company can get there IT guys to fixing your website and maybe they could address the business ethic's. They offer a yearly subscription of $179.00 so why do they extort yearly amount in less than 4 months only to offer OUTDATED USLESS INFORMATION ?
This report was posted on Ripoff Report on 12/31/2013 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hud-foreclosure-member-report-8003069846/west-lake-village-california-91362/hud-foreclosure-member-8003069846-foreclosures-hud-homes-foreclosure-auctions-prefore-1111900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
is it 7 days or 21 day? Conflicting terms
AUTHOR: Hammerhead - ()
SUBMITTED: Tuesday, December 31, 2013
recived this email from HUDforeclosed-member.com
Customer Support
Hello (MY first NAME),
I apologize for any confusion and thank you for trying our service. When you registered for our Trial Membership, you were given a full 7-days to try the service. However, if you did not cancel during the Trial period, you were automatically enrolled in the standard membership as outlined in the Terms of Use. The standard membership has a monthly fee for continued access to the service (whether you actually used it or not). Every customer must agree to the Terms of Use in order to register for the trial.
HUDforeclosed-member.com values its customers and strives for fairness. To be eligible for a refund, please send your request to our Legal and Accounting Department for review by printing, completing and mailing in our refund application. The application can be found at http://www.HUDforeclosed-member.com/refund.html. Please return your completed request form as soon as possible to expedite the review of your account for possible refunds.
Please let me know if you have any questions.
Sincerely,
Mark
HUDforeclosed-member.com
Customer Support
support@HUDforeclosed-member.com
____________________
INTERESTING Mark that your terms also read 21 day Trial Membership! so what is it going to be? I found your information to be worthless as most of the homes I searched for were either in contrac sold or off the market.
PRICING INFORMATION:
HUDforeclosed.com offers several membership types including Trial Memberships, a Standard Membership and an Annual Membership. Each membership type and the respective cancellation policies are explained below:
21 day Trial Membership: You will have full access to the service for 21 days for a nominal trial fee. If you do not cancel the service during the trial period, you will be billed $ 49.60 exactly 21 days, on the hour, from the date and time you originally registered. YOUR ACCOUNT WILL THEREAFTER CONTINUE TO BE BILLED ON A MONTHLY BASIS UNTIL CANCELLED.
Standard Membership: You will be billed $49.60, immediately upon registration. There is NO trial with the Standard Membership. YOUR ACCOUNT WILL CONTINUE TO BE BILLED ON A MONTHLY BASIS UNTIL CANCELLED.
Annual Membership: You will be billed $179.00 immediately upon registration. You do not need to cancel your annual subscription, as you will only be billed one time. To continue your membership after the initial one-year term, you will need to re-register for a new account.
At its sole discretion, HUDforeclosed.com may offer different subscription terms on its Site and the membership fees for such subscriptions may vary from time to time.Content on the Site, as well as various services, whether offered by HUDforeclosed.com, third-party Service Providers or others, may require additional fees.
GENERAL:
These Terms constitute the entire understanding and agreement between you and HUDforeclosed.com with respect to the Site and, if applicable, the Fee- Based Services and supersedes all prior agreements between you and HUDforeclosed.com. Failure by HUDforeclosed.com to enforce any provision of these Terms shall not be construed as a waiver of any provision or right. In the event that any portion of these Terms are held unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions shall remain in full force and effect.
If you do not wish to be bound by these Terms, you should not visit or use the Site. HUDforeclosed.com reserves the right to change these Terms from time to time at its sole discretion, without prior notice.
HUDforeclosed.com reports are outdated


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