Complaint Review: Huges.Net - Directway - Germantown Maryland
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- Author Confirmed
- Huges.Net - Directway 11717 Exploration Dr. Germantown, Maryland U.S.A.
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- Category: Miscellaneous Companies
Huges.Net (formerly DirecWay) Sales Lied, Technicians either don't know their job or don't want to do it. Play pass the buck Germantown Maryland
*UPDATE Employee: INSTALLER'S HELP
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We started out with DirecWay about 4 years ago. We travel in an RV from state to state and our dish is installed on a tri-pod. While still at home in Dec. of 2008, the wind blew over our dish. We were unable to get back on line. My husband called Huges.Net technical support. They were unable to help us and passed us off to the sales department. They explained to my husband that the DirecWay 7000 was no longer servicable.
Even though it was working a couple of hours ago. They would be willing to GIVE us the new 9000 modem and the Hughes.Net dish for free if we would give them a 2 year committment. My husband explained that we travel and that he would have to be able to move the dish from state to state. They said that would not be a problem, and that, that was possible. So, he agreed to changing out to the 9000 modem.
A young man delivered and installed the equipment and explained how to get the dapt (at the cost of $150.00) and how to use and install the new equipment. We left for Tx. the following week with new equipment in hand. Hookedup installed the equipment, foundthesatelite and it tells us we do not have permission to move. Call tech support (I say that rather loosely) no help. My husband in on the phone for several hours. No internet.
We move to Va. same senario. We have been without internet since Jan and still paying for the service. We finally had to agree to have a installer come and hook us up at our cost. Even though they told us we wouldn't have to pay for hook up the first time they charged us and would not take it off our charge card.
When you ask to speak to a supervisor, manager or anyone above them you are told there isn't any supervisor or managers. When you insist on speaking to someone above them they just hand you off to someone else. Huges.Net, in my opinion, technical support team (and we have spoken to many of them) either do not know how to perform their job or they just do not do their job.
We rely on our internet for my husbands job, we have $ lost for work $ paid to Hughes.Net since Jan. 2009 for a service that we are unable to get. They also refuse to make any concessions to us and basically told us that if we cancell they will charge us $400.00 for the equipment.
Discusted in Va.
Frances
Walkerton, Indiana
U.S.A.
This report was posted on Ripoff Report on 04/15/2009 10:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hugesnet-directway/germantown-maryland-20876/hugesnet-formerly-direcway-sales-lied-technicians-either-dont-know-their-job-or-dont-443769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
INSTALLER'S HELP
AUTHOR: Installer - (U.S.A.)
SUBMITTED: Tuesday, April 28, 2009
IM SORRY YOUR HUGHES NET EXPERIENCE HAS PUT A BAD TASTE IN YOUR MOUTH.I CAN ONY MAKE A FEW COMMENTS THAT MAY OR MAY NOT HELP YOU IN THE FUTURE...FIRST OFF...IF YOUR INSTALLER SHOWS UP IN A NON-PROFESSIONAL TYPE MODE OF TRANPORTATION.(SUV,RV.CAR,STATION WAGON,ETC)..CANCEL YOUR APPOINTMENT WITH THAT INSTALLER...IF HE CANT DRIVE A SERVICE TRUCK..CHANCES ARE HE CANT DO YOUR INSTALL PROPERLY...IF HE INSISTS ON POLE MOUNT AND WILL NOT CONSIDER A ROOF MOUNT..CANCEL AND REQUEST A DIFFERENT INSTALLER IF YOU WANT A ROOF MOUNT...YES THE POLE MOUNTS COST EXTRA (INSTALLER HAS TO BUY THE POLE,THE CEMENT,AND LABOR TO INSTALL IT)I SUGGEST POLE MOUNTS BECAUSE OF WEATHER (WIND) AND EASE OF SERVICE(MOST INSTALLERS DO NOT CARRY 28FT LADDERS)THE 9000 SYSTEM IS A SPOT BEAM SYSTEM (VERY LITTLE PLAY IN DISH CAN KNOCK YOUR SIGNAL OUT OR SLOW NET SPEED DOWN) MAKE SURE THE POLE IS PLUM...MAKE SURE INSTALLER USES ENUFF CEMENT...MAKE SURE YOUR INSTALLER USES PROPER SIGHT TOOL(JUST BECAUSE IT WORKS IN WINTER...SPRING TREE LEAVES CAN BLOCK SIGNAL)HE BRINGS OUT A CHEAP COMPASS..SEND HIM PACKING...AGAIN EQUIPMENT TELLS ALL ABOUT A INSTALLER...ASK QUESTIONS...ITS YOUR $...NOW LOOKS CAN BE DECIEVEING...JUS BECAUSE ITS NEAT DOES NOT MEEN IT'S GOING TO WORK PROPERLY...SYSTEM HAS TO BE GROUNDED(HOUSE GROUND BEST) AND CAN NOT BE MORE THAN 150FT FROM MODEM(SHORTER THE BETTER)VERY IMPORTANT THAT SERVICE LOOPS ARE NOT SMALLER THAN 11"(NOT GOING INTO IMPEDANCE BECAUSE EVEN EXPERIENCED INSTALLERS I'VE WORKED BEHIND EITHER DONT CARE OR DONT UNDERSTAND)AND NEVER LET A TURN INTO OR OUT OF ANYTHING BE MORE THAN 60 DEGREES...AND UNDERSTAND EXTRA WORK COSTS EXTRA...YOUR INSTALL CONTRACTOR HAS TO BUY EVERYTHING ON HIS TRUCK...IF YOU FEEL UNCOMFORTABLE WITH THE INSTALLER...GET ANOTHER ONE...IT'S TO LATE WHEN ANOTHER INSTALLER HAS TO FIX INSTALL BECAUSE OF POOR WORKMANSHIP OR GREED...REMBER THERE ARE GOOD AND BAD IN EVERY FIELD...HOPE THIS ELPS
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