hughesnet.com hughes no IP service

September 13, 2018

Dear Hughesnet.com

I am hoping to resolve my issues with your IP services

Username: dflentge1@hughes.net

List of cases numbers (#):

1.     109344526

2.     45189674

3.     109823024

4.     107031801

5.     107028788

6.     109344526

7.     105103996

8.     109764146

9.     109823024

10.  Current (I hope still active) Case # 114826105       Tech Support Ph. # 866 259 9444

Modem/router Password: (((REDACTED)))

Problems:

I am typing this document while waiting for you to load a page—employment application! You just freeze; imagine that, you are not functional.

Modem:

            Problem with Epson not able to communicate to my laptop. Your Modem would not        function via Wi-Fi to/from printer and computer. Again Still Waiting!!

Dish alignment:

            Addressed by technician with new hardware, what technician resolved had nothing to do   with my Problems?

Download speed:

            To my monitor, poor to non-existence

Your freeze my operating system to the point of the “Wheel” becoming problematic.

Its you not Safari, Word, Outlook, anything that touches the Internet.

U-tube has never worked

Password reset:

My password that I use was 2024 until you failed to recognize my password and have me and everyone else uses the same reset password that you supply: (((REDACTED))) Seven (7) events over seven years. Can I stop this waist of my time?

Change Email address:

When I moved my service to another residence in the County, you changed my Email address. Why did you not inform me? Do you know how much work and miscommunication, leading to frustrations?

Outlook:

You have four (4) outgoing emails frozen on your mainframe, slowing my incoming Emails, for two (2) years. Messages are, “failed or was dropped”, by you. I was forced by you to use your Home Email. You average was five (5) tabs to open up your Home page. How much of my time do you waste?

I have had outgoing emails taking as long as fourteen (14) hours to deliver.

Simple replies and basic email communication have taken hours.

After two (2) years of error free Outlook, you did it again. You switched my IP address from the one originally provided to me from you, to one that was “Blacklisted”.

Outlook Pop-Up request to verify Password “welcome1”, this activated my send option. This randomly occurred several months ago. This has not worked in Outlook for four (4) years, what did you do?

Internet speed:

Research through search engines, Google, produces menus, (no pictures, and photos) that some times open approximately thirty (30) percent of attempts

The more images the guarantee the page will not load

Selections from the menu are chosen to open, in new tabs and windows makes no difference in speed and download.

Research needed for Corporation, health, jobs, and projects require me to have several tabs active simultaneously

Internet pages do not completely load, after much time if all images open at the bottom of the page, you scroll back to the top of the page except it has disappeared in to your “White Page”

Pages open slowly, (click, go have a sandwich) then maybe the page would load

Pages don’t open, “White Pages”

            Tabs active are deleted

            Opened tabs from pages close and don’t open

            Tabs need to be constantly reloaded, with little to no success

Hyperlinks:

            In Word and PDF documents does not function.

            Favorites, failure

            I must endure with your term “Cannot locate the Internet Server”

To fix your problems I have gone via:

Geek Squad

Microsoft

Apple

IT Associates

To seek help, every one blames you.

Cost for Technicians: $368. Out of my pocket. Why? Your technicians were not capable in my problem areas so I was forced to pay Professionals. They blame you.

Server problem areas are not problems from my Mac, or cloud obstruction. My laptop works flawlessly when using Wi-Fi at remote locations. Its you.

I need Internet access from a Internet Provider to do work, currently there is no recognition of functioning Internet access.

You constantly humiliate me by freezing, rendering my Laptop via You useless.

Wasted time and money

What does that cost?

I need a functional access to work!

What are our options?

Fix my problems that you created, I will stay a customer

Lose me as a customer

The most outrageous option is to drive the eighteen (18) miles round trip to go to the local library. The library Internet functions as an IP should function. Their value is I get one hundred (100) percent of my task accomplished. This option increases my cost in mileage and driving time. You however provide Nil to a very poor functioning service. Useless

At this point Hughes v. Library you lose, you provide no service!

Monday September 17, I will cancel your recurring debit payment from my banking account. Posted 20th monthly, HNS*hughesnet.com 866-347-3292 #5296

dlflentge@gmail.com

Thank you for any assistance you can provide

David L. Flentge

(((REDACTED)))