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Report: #1101699

Complaint Review: HUGHESNET INTERNET SATELLITE - Internet

  • Submitted:
  • Updated:
  • Reported By: marci — Marlinton West Virginia
  • Author Not Confirmed What's this?
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  • HUGHESNET INTERNET SATELLITE Internet USA

HUGHESNET INTERNET SATELLITE 2 months paying for service, 3 service calls, 3 equipment replacements and missing work hours sitting on phone with this company to fix problems, still no internet service! Internet

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Enrolled in HughesNet 2 months ago.  Pay $68.03 per month with direct checking account draw.  Have called 4 times due to service problems.  3 times I have sat on the phone for an hour or more going thru their normal click on this, click on that to be resolved for approximately a day or so.  Then service would be interrupted again for another service call.  My equipment has been changed 3 times, one service technician has been out and guaranteed we would not have any more trouble.  When I went to cancel my account the last call, I was informed that I will have to pay for my 2 year contract.  Pay?  for a service I have never received satisfactorily?  I cannot change my method of payment each month; said they had to do direct draw from personal checking account for the initial sign up and then change to paying online or send check after that.  I tried, told that I could not do anything but through personal checking account which cannot be stopped thru my bank but thru Hughes Net, which they will not do so I am going to get charged without any control.  Please help I want to stop this nonsense now!  I am not going to pay for a service that I do not receive!  These people are crooks!  My son had problems with this service and he lives in Arkansas, 1500 miles away from me!

 

This report was posted on Ripoff Report on 11/23/2013 11:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hughesnet-internet-satellite/internet/hughesnet-internet-satellite-2-months-paying-for-service-3-service-calls-3-equipment-re-1101699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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