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Report: #1436570

Complaint Review: Humanscale, Laura ,customer service team, Breana ,customer service team) - New York New York

  • Submitted:
  • Updated:
  • Reported By: FRUSTRATED — New York New York United States
  • Humanscale, Laura ,customer service team, Breana ,customer service team) 11 East 26th Street 8th Floor New York, NY 10010 New York, New York United States

Humanscale, Laura ,customer service team, Breana ,customer service team, *** BEWARE *** Continue to be evasive after repeated requests to return a defective and damaged lamp received. *** BEWARE *** New York New York

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*** BEWARE *** First, it was many calls to only be on hold, then when I finally spoke to someone, they told me that I needed to complete a form, then after submitting the required form, I was told that I needed to agree to a 5% restocking fee and the return shipping charges. When I again pointed out the defective issues of the lamp I received, I was told that I would still need to pay??? I then asked for a return label so that I could return the item, only to receive another email days later that it could take up to a week. I provided a week deadline and emailed 3x daily the same email each day with no reply. It has now been 2 weeks and no further communication. This is by far the worst experience I g=have ever had to return a defective item. *** BEWARE *** I warned with all emails that if I did not receive a resolution, I would make this post. I can only hope that a responsible person within this company fires those who do not take responsibility, NO EXCEPTIONS or SECOND CHANCES!!!  

This report was posted on Ripoff Report on 03/29/2018 10:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/humanscale-laura-customer-service-team-breana-customer-service-team/new-york-new-york-10010/humanscale-laura-customer-service-team-breana-customer-service-team-beware-co-1436570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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