Complaint Review: Hunter Douglas Blinds - Internet
Hunter Douglas Blinds No Customer Service on Lifetime Warranty Issues Internet
*Consumer Comment: Where purchased matters not
*Consumer Comment: Hunter Douglas ripoff
*Consumer Suggestion: Buyer Beware
*UPDATE Employee: Hunter Douglas Customer Service Response
I purchased Hunter Douglas blinds through home depot 5 years
ago spending $8,00.00 for wood blinds and California shutters. I recently noticed 2 slates were distressed and the paint was peeling.. I contacted Custom Brands Group at 800-466-3337.
Mgr/supervisor would not speak with me.
Jamie relayed message that this was not warranty and it was due to old blind(5yrs).This was
determined over the telephone without even sending someone to assess the problem. Excuse after excuse was given..
Wouldnt be able to match color of slates, would have to re=string, excuse after
excuse. What about your Lifetime Warranty??????????? I was so insulted by their attitude and lack of customer service I decided to contact the installer.
Amazing how he had slates ordered. and set up an appointment to come repair the blinds within 15 minutes..
Home Depot sent me a $50.00 gift card and their apology. Hunter Douglas NOTHING. NO PROBLEM. Lost a great customer over something they could have fixed but
chose not to. Just like I will share this with every person I know and will spend my money elsewhere next, my children will spend elsewhere, friends, relatives any one I come in contact with. HUNTER DOUGLAS DOESNT KNOW CUSTOMER SERVICE.
This report was posted on Ripoff Report on 07/06/2012 04:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hunter-douglas-blinds/internet/hunter-douglas-blinds-no-customer-service-on-lifetime-warranty-issues-internet-907824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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