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Report: #907824

Complaint Review: Hunter Douglas Blinds - Internet

  • Submitted:
  • Updated:
  • Reported By: Kathy — Ball Ground Georgia United States of America
  • Author Confirmed What's this?
  • Why?
  • Hunter Douglas Blinds Internet United States of America

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I purchased Hunter Douglas blinds through home depot 5 years

ago spending $8,00.00 for wood blinds and California shutters.  I recently noticed 2 slates were distressed and the paint was peeling.. I contacted Custom Brands Group at 800-466-3337.

Mgr/supervisor would not speak with me. 

Jamie relayed message that this was not warranty and  it was due to old blind(5yrs).This was

determined over the telephone without even sending someone to assess the problem.  Excuse after excuse was given..

Wouldnt be able to match color of slates, would have to re=string, excuse after

excuse.  What about your Lifetime Warranty??????????? I was so insulted by their attitude and lack of customer service I decided to contact the installer. 

Amazing how he had slates ordered. and set up an appointment to come repair the blinds within 15 minutes.. 

Home Depot sent me a $50.00 gift card and their apology.  Hunter Douglas NOTHING.  NO PROBLEM. Lost a great customer over something they could have fixed  but

chose not to.  Just like I will share this with every person I know and will spend my money elsewhere next, my children will spend elsewhere, friends, relatives any one I come in contact with.  HUNTER DOUGLAS DOESNT KNOW CUSTOMER SERVICE.



Kathy

Atlanta Ga

This report was posted on Ripoff Report on 07/06/2012 04:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hunter-douglas-blinds/internet/hunter-douglas-blinds-no-customer-service-on-lifetime-warranty-issues-internet-907824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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0Employee/Owner

#4 Consumer Comment

Where purchased matters not

AUTHOR: Heather - (USA)

POSTED: Thursday, August 11, 2016

Home Depot or an independent store matters not. They are both authorized sellers of Hunter Douglas products and bottom line Hunter Douglas doesn't stand behind their limited lifetime warranty. I actually spoke to someone today who argued with me that even though it says they cover internal mechanisms for the lifetime of the shade for the original owner that they have to way to determine if it was a manufacturing issue or wear and tear. After 10 years they just claim wear and tear to get out of performing the repair. Never again will I purchase their product. 

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#3 Consumer Comment

Hunter Douglas ripoff

AUTHOR: STUART - (USA)

POSTED: Thursday, July 23, 2015

I also have a similar problem with Hunter Douglas. They won't send me a copy of the lifetime warranty in effect 2006.

I was told by a HD repair person that the problems are the "strings" and should be covered HD say they aren't covered. I've had many problems over the yrs. They never fixed the problems properly.

As far as the rebuttel from the "smaller speciality store"...Consumers go to Home Depot because they do give support at better prices and are authorized dealers just the same as the smaller (more expensive) speciality stores, also these smaller speciality stores are independent and may have different customer service etiquette then others.

 

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#2 Consumer Suggestion

Buyer Beware

AUTHOR: Retailer - ()

POSTED: Thursday, May 01, 2014

Home Depot, through their "Custom Brands Group" is the company that sold and installed the blinds.  Hunter Douglas did not.  You chose to purchase high quality blinds from Home Depot, who has a notorious reputation for poor-average customer service, yet you rant about Hunter Douglas as though they are the villain. Why didn't you ask a customer service rep from Hunter Douglas for a referral to a repair center or Gallery Dealer?

Not sure why you didn't purchase your Hunter Douglas Shades from a "Gallery Dealer", as they specialize in window fashions and I'm sure any Gallery Dealer would have fixed your shades, if there was a legitimate warranty claim. UV damage is not covered for fabric or wood materials.  There is no manufacturer of window fashions that offers a warranty against sun damage.

I know what I'm talking about because I am a Hunter Douglas Gallery Dealer and I repair Hunter Douglas shades.  Some are over 20 years old!   Most times, I am not the original seller, yet most times, Hunter Douglas will agree to a repair.

Bottom line is, you chose to shop at Home Depot for high end window coverings.  That was your first mistake.  Try supporting smaller stores, like Gallery Dealers and you'll not likely experience the brush off that you're complaining about.

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#1 UPDATE Employee

Hunter Douglas Customer Service Response

AUTHOR: Hunter Douglas Customer Service - (United States of America)

POSTED: Sunday, July 08, 2012

Dear Kathy - 

We are sorry to hear that you are having a problem with your wood blinds.  Please contact us at 800-789-0201 as we would like to arrange to have your blinds inspected.

Thank you.
Hunter Douglas Customer Service 

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