Complaint Review: Hurtigruten Cruises - Internet
- Hurtigruten Cruises Internet United States of America
- Phone: 47 810 03 030
- Web: www.hurtigruten.com
- Category: Cruise Ships
Hurtigruten Cruises M/S Lofoten Fishy Cabin Assignment Internet
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The cruise line assigned us a cabin on the M/S Lofoten that stank of rotten fish. Our trip was supposed to last 3 days and 2 nights. We voluntarily fled the vessel in less than 24 hours
Upon discovering the foul odor in our berth, we requested a cabin change, but there were no empty cabins. We even offered to pay for an upgrade to no avail.
After a single sleepless night in our "mackeral den," we disembarked the ship, never to return.
We filed an Internet complaint on the Hurtigruten website and asked the company to refund us for the night we did not stay on board. That seemed like a fair and reasonable compromise. Within a week of that Internet communication, someone from the cruise line called to say the customer service office would look into the matter...that was 6 months ago. We have not heard from Hurtigruten Cruises since.
Do not stay on the M/S Lofoten unless you are partial to very old and smelly ships. This baby should have been scuttled and turned into a coral reef decades ago.
This report was posted on Ripoff Report on 09/17/2011 09:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hurtigruten-cruises/internet/hurtigruten-cruises-ms-lofoten-fishy-cabin-assignment-internet-777912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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