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Report: #1450000

Complaint Review: Hwewlett-Packard -

  • Submitted:
  • Updated:
  • Reported By: Clifford — Colorado springs United States
  • Author Not Confirmed What's this?
  • Why?
  • Hwewlett-Packard United States

Hwewlett-Packard HP Instant Ink AWFUL CUSTOMER SERVICE! Internet

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I called HP Instant ink customer service on July 2, 2018. My call was rerouted to some so called "service" center in Manila, Phillipines. After trying to speak with the so called customer "service" representative for over 20 minutes I asked to speak to a Manager located within the continental United States. He could not speak English very well and said I could speak to one of his "managers" in his Office. I said NO I wanted to speak to a person located within the continental United States and he refused. He said I was not allowed to be connected to anyone in the United States. I finally had to hang up on this so called "customer service representative" and I began a search on the internet for any number I could locate for "customer service" within tthe United States and I called a 650-857-1501 number and was connected to the "switchboard". I said I had a customer service problem and wanted to speak to a Manger in the United States and he conncted me to another person overseas. I called back and told this person that I wanted to speak to someone in the United States and to not connect me with any one outside of this Country. I was dumped to a vicious circle phone extension and never spoke to any one after I had held on the line for over 45 minutes. I finally hung up. Hewlett-Packard is the WORST customer "service" experience I have ever had. They refuse to speak to their customers and provide no email address to answer customer service complaints. BEWARE of Hewlett-Packard. They are an awful company to try and do business with.

This report was posted on Ripoff Report on 07/02/2018 03:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hwewlett-packard/hwewlett-packard-hp-instant-ink-awful-customer-service-internet-1450000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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