Complaint Review: HWP*HEALTHWELLNESS - Internet Internet
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- Author Not Confirmed
- HWP*HEALTHWELLNESS www.dazzlewhite.com Internet United States of America
- Phone: 888-279060
- Web:
- Category: Dental Services
HWP*HEALTHWELLNESS DAZZLEWHITE gives credit card number to others in spite of canceled order. Internet
*UPDATE Employee: Hello,
*Consumer Suggestion: Gemma
*UPDATE Employee: Hello,
Show customers why they should trust your business over your competitors...
I ordered DAZZLEWHITE via internet but immediately cancelled the order; hence I did not receive the product. However, DAZZLEWHITE provided others (Health Member, Ezykil, and VH access) with my credit card number.
Upon receiving my credit card statement, I was charged by each of the "others" above and was told that I authorized the charges via the terms and conditions of DAZZLEWHITE. Unfortunately, I assumed that when I cancelled the order, everything would stop. Upon contacting each of the above, I received no satisfaction but promised that they would cancel future charges.
What a RIP-OFF!
This report was posted on Ripoff Report on 09/25/2009 04:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hwphealthwellness/internet/hwphealthwellness-dazzlewhite-gives-credit-card-number-to-others-in-spite-of-canceled-or-500601. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Hello,
AUTHOR: Catherinejones - (United States of America)
SUBMITTED: Friday, November 20, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#2 Consumer Suggestion
Gemma
AUTHOR: Robert - (USA)
SUBMITTED: Tuesday, October 06, 2009
"The terms and conditions of our offer are very visible on the order page"
The order page mentions it BUT the Terms and Conditions that is accessed by clicking the Terms link at the bottom of the home page DOES NOT mention any other entity billings.
Your T&C makes NO MENTION of any other billings from OTHER ENTITIES. Your order page mentions it but not the T&C that is at the terms link at the bottom of the home page. Why is that Gemma? Further, one can only see the terms that identify the ADDITIONAL trial subscription AFTER a person has entered their personal information! Why is that Gemma?
Go ahead, take your time, we'll wait.
#1 UPDATE Employee
Hello,
AUTHOR: Gemma R. - (USA)
SUBMITTED: Tuesday, October 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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